Jennifer Wiley
Calgary ,AB
Summary
Personable and energetic receptionist committed to delivering customer service and administrative excellence, including clerical support and public interaction. Excels in multi tasking, organization, data-entry and relationship building.
Positive and upbeat attitude while greeting and interacting with customers, answering calls, assisting team members and learning new concepts .
Overview
20
20
years of professional experience
Work History
Administrative Assistant - Remote
Phoenix Waterproofing
Sydney , NSW
01.2022 - Current
- Greet customers on the phone in a friendly and professional manner
- Proven written and oral communication skills.
- Ability to work under pressure in fast paced environment
- Ability to meet time sensitive deadlines
- Assist in creating quotations from building floor plans
- Coordinating job schedules
- Ordering supplies, allocate to jobs
- Strong customer service skills
- Billing and record-keeping
- Basic Knowledge of construction
- Prioritization and problem-solving skills
- Customer and financial discretion
- Created record filing system to improve document organization and management.
- Ability to work with Microsoft office efficiently
- Proficient in MS Office Suite
- Basic knowledge of MYOB accounting software
DAYHOME/CHILDCARE OWNER & OPERATOR
Self Employed
CALGARY, AB
01.2008 - 05.2022
- Owner and operator of a home daycare providing full time and part time child care for multiple clients with various ages of children, up to 6 children in care
- Advertising, marketing, billing and handling all accounts receivable and payable
- Maintain client records, financial statements and receipts
- Daily observations and information about activities and meals served
- Skills used; multitasking, leadership skills, exceptional organization, communication skills, time management, caregiving skills, committed to managing children with special needs, computer skills (MS Office suite), documentation, problem Solving and management ·
- Ability to exercise patience in stressful environments
- Ability to act quickly in potential emergency situation
- Scheduled daily activities that both stimulate and enhance cognitive skills, small motor skills, hand-eye coordination as well as children's physical, mental, emotional and social growth through structured and unstructured learning environment for children of all ages ·
- Organized, created and taught preschool curriculum
ADMINISTRATIVE, SERVICE & WARRANTY COORDINATOR
COSSINS WINDOWS CANADA LTD
CALGARY, AB
02.2005 - 06.2007
- Performed clerical duties such as typing, note taking, and managing daily mail
- Responsible for answering 7 line phone system within 2 rings, filtering and directing phone calls to the appropriate person ·
- Data entry including but not limited to writing deposit letters for customers, creating install letters for customers to confirm installation appointments and creating service and warranty orders ·
- Responsible for filing and archiving completed work orders within the computer system. ·
- Effectively assisted and supported management and leadership teams with daily operational functions and various tasks
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Arranged rapid office equipment repair and maintenance with vendors
- Responsible for scheduling window and door installs as well as service and warranty calls on behalf of customers·
- Greeted and maintained customer relations with a positive, enthusiastic, personable and approachable style with a focus on priority to meet customer and company expectations 100% of the time
- Assisted customers in the showroom
HEALTH & BEAUTY CUSTOMER SPECIALIST
THE REAL CANADIAN SUPERSTORE
CALGARY, AB
09.2001 - 12.2004
- Work as a team member performing cashier duties, product assistance, and cleaning
- Develop reputation as an efficient service provider with high levels of accuracy
- Answer customers' questions and addressed problems and complaints in person and via phone
- Offered exceptional customer service to an average of 50 people per shift.
- Conduct weekly walk-throughs with the manager to discuss interior visual displays
- Prevent store losses using awareness, attention to detail and integrity
- Ability to work under pressure
- Maintain cleanliness and presentation of the stock room and production floor
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Education
Nursing - Bachelor of Nursing
Mount Royal University
Calgary, AlbertaHigh School Diploma -
Henry Wisewood Senior High School
Calgary, Alberta06.1995
Skills
- Effective communication
- Positive Attitude
- Multitasking
- Time Management
- Conflict resolution
- MS Office suite proficient
- Self motivated
- Strong people skills
- Strong Organizational Skills
- Active Listening
- Detail-oriented
- Multi-Line Telephone Systems
- Document and File Management
Timeline
Administrative Assistant - Remote
Phoenix Waterproofing
01.2022 - Current
DAYHOME/CHILDCARE OWNER & OPERATOR
Self Employed
01.2008 - 05.2022
ADMINISTRATIVE, SERVICE & WARRANTY COORDINATOR
COSSINS WINDOWS CANADA LTD
02.2005 - 06.2007
HEALTH & BEAUTY CUSTOMER SPECIALIST
THE REAL CANADIAN SUPERSTORE
09.2001 - 12.2004
Nursing - Bachelor of Nursing
Mount Royal University
High School Diploma -
Henry Wisewood Senior High School
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