Hi, I’m
JENNIFER WILHELM
Vancouver,WA
Summary
Motivated and accomplished business professional offering a diverse set of knowledge, skills and abilities with over 24 years of experience in the Payments Industry. Dedicated and technically skilled with substantive analytical, relationship building, process improvement, and progressive thinking expertise developed through experience managing multidisciplinary projects. Flexible and versatile multitasker who maintains composure while under pressure and thrives in fast paced environments.
Overview
17
years of professional experience
Work History
JPMorgan Chase & Co
Solutions Architect, VP
01.2019 - Current
Job overview
- Manage demanding rotating portfolio of new and existing Merchant Services clients providing best-in-class experience from initiation to production rollout
- Facilitates requirements gathering meetings with client business and technology operations teams, client senior leadership and internal implementation members resulting in documented project scope creation and delivery
- Acts as subject matter expert maintaining extensive knowledge and expertise in Merchant Services business verticals, platforms, and processes
- Business verticals include Payment Facilitators, Petroleum, Technology, Grocery, Gaming, Gambling, and Government, not for Profit, Higher Education (GHHN)
- Platforms include Stratus, Tandem, Orbital, NAP and Global
- Responsible for proactively driving accelerated revenue recognition by 5% each quarter/10% annually while accelerating End to End project cycle time by 20% annually
- Consistently volunteers for additional growth opportunities including maintenance of SOPs, ancillary projects, and new initiatives directed at improving client onboarding experience.
JPMorgan Chase & Co
Implementations Analyst II
01.2018 - 01.2019
Job overview
- Managed multiple high profile customer relationships with varied levels of complexity while maintaining high focus on customer satisfaction
- Served as primary point of contact for client technical consultation, inquiries and escalations with follow through to resolution
- Provided training and coaching to junior associates to ensure compliance with department policies and procedures
- Maintained in depth knowledge of all Technical Specifications to ensure client compliance with industry mandates.
JPMorgan Chase & Co
KYC Officer
01.2017 - 01.2018
Job overview
- Partnered with stakeholders to identify and drive process improvements, procedural improvements and efficiencies.
- Reduced risk exposure by diligently reviewing client information for potential red flags and escalated issues as necessary.
- Improved efficiency in customer due diligence procedures with thorough knowledge of regulatory requirements and standards.
- Developed strong relationships with internal stakeholders to foster seamless communication throughout KYC process.
- Conducted comprehensive risk assessments for high-risk clients, mitigating potential threats to organization''s reputation and finances.
- Maintained accurate records of all client data, ensuring timely updates to reflect changes in risk profiles or regulatory requirements.
- Mitigated operational risks by adhering to established guidelines when processing new account applications or updating existing records.
JPMorgan Chase & Co
Implementation Manager
01.2013 - 01.2017
Job overview
- Managed multiple high profile customer relationships with varied levels of complexity while maintaining high focus on customer satisfaction
- Primary lead for US EMV Certification Implementations including Card Brand certifications
- Maintained team Wiki and SharePoint sites as well as creation and implementation of department training materials
- Served as primary point of contact for client technical consultation, inquiries and escalations with follow through to resolution
- Provided training and coaching to junior associates to ensure compliance with department policies and procedures
- Developed in depth knowledge of all Technical Specifications to ensure client compliance with industry mandates.
JPMorgan Chase & Co
Product Manager
01.2007 - 01.2013
Job overview
- Managed delivery and release of products from concept to implementation
- Identified wireless billing losses and implemented cleanup initiative which resulted in 462K annual saving
- Actively engaged with Strategic Initiative Product managers to translate justified market requirements into Technical Business requirements for Point-of-Sale products
- Coordinated creation, delivery and quality assurance testing of Point-of-Sale code with external vendors
- Developed in depth knowledge of all technical message format specifications
- Maintained US and Canadian cross border knowledge of compliance rules and regulations
- Managed Internal Reporting and created user stories for implementation through Agile Methodology
- Managed 3rd party Settlement projects from concept to implementation
- Created business requirements, coordinated file testing and ensured production timelines were met.
Education
Ashford UniversitySan Diego, CA
Associate of Arts from Business Leadership
05.2020
University Overview
- Graduated summa cum laude
Skills
- Operational management
- Revenue Generation
- Business Development
- Strategic Planning
- Technical Support
- Regulatory Compliance
- Solution Innovation
- Revenue Growth
- Problem-Solving
- Client Relationship Building
Military
- UNITED STATES NAVY, 1995-1997, Honorable Discharge
Timeline
Solutions Architect, VP
JPMorgan Chase & Co
01.2019 - Current
Implementations Analyst II
JPMorgan Chase & Co
01.2018 - 01.2019
KYC Officer
JPMorgan Chase & Co
01.2017 - 01.2018
Implementation Manager
JPMorgan Chase & Co
01.2013 - 01.2017
Product Manager
JPMorgan Chase & Co
01.2007 - 01.2013
Ashford University
Associate of Arts from Business Leadership