Jennifer Wilkins
Augusta,GA
Summary
Driven Orthodontic Assistant with 19 years of experience, I have expertise in orthodontic procedures and aligner treatment. Strong communication skills, organizational skills and attention to detail allow me to provide excellent patient care while working with a team. I demonstrate the ability to maintain accurate records, schedule appointments and provide a positive environment for my patients. I am proud to contribute my knowledge and skills to a team that I can grow with.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Rogers and Andrews Orthodontics
07.2005 - Current
- Prepare each patient for the orthodontist and perform tasks such as wire changes and aligner starts.
- Demonstrate strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Take x-rays, photographs, and ITerro scans.
- Provide exceptional chairside assistance to the orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintain detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Enhance practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Set appointments and made care calls.
- Collaborate effectively with other team members to ensure smooth workflow within the practice.
- Ensure high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
Manager
The Crate
01.1999 - 07.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Butler High School
Augusta, GA06.1996
Skills
- Iterro Scanner
- Invisalign Specialist
- Oral Hygiene Instruction
- Orthodontic debonding
- Orthotrac/ Cloud 9
- Sterilization techniques
- Orthodontic instrument knowledge
- Oral Impressions
- Infection Control
- Certified in CPR/AED
- Appointment Scheduling
Certification
- COA - Certified Orthodontic Assistant
- CPR Certification
- Radiation Health and Safety Certification
Timeline
Orthodontic Assistant
Rogers and Andrews Orthodontics
07.2005 - Current
Manager
The Crate
01.1999 - 07.2005
High School Diploma -
Butler High School
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