Jennifer Wilkins
Shepherdstown,WV
Summary
A highly experienced Office Manager, Contracts Administrator, and Paralegal with over 15 years of expertise in contract management, office administration, legal support, and customer relations. Demonstrates exceptional skills in policy development, compliance assurance, and process improvement. Proven track record of success in legal, corporate, and NGO environments with additional experience in ISO audit preparation and international project management.
Overview
20
20
years of professional experience
Work History
Office Manager/Contracts Administrator
Wall Street Fusion Group
09.2017 - Current
- Responsible for coordinating, organizing, and administering all phases of contract management, including supervising contract-related activities.
- Leading negotiations for contracts and ensures contracts are processed on a timely basis reviews contracts and negotiates with provider/contractor simple contract language changes to ensure compliance with appropriate laws and regulations.
- Developing policies and procedures for contract and provider network management.
- Assuring consistent contract compliance with relevant agency, state and federal guidelines and regulations.
- Maintaining schedule for brokers and the operation of office during business hours.
- Experience in ISO Audit preparation and Accreditation.
- Ensuring all customer requests and customer issues are documented, addressed and positive reviews secured for the organization.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Paralegal/Office Administrator
Law Office of Edward Maggio
01.2012 - 08.2017
- Responsible for coordinating, organizing, and administering all phases of contract management, including supervising contract-related activities.
- Schedule and conduct interviews with clients and legal professionals to discuss details and nature of each case.
- Lead client interactions and providing client/customer service for requests and issues.
- Experienced with filing pleadings and preparing wills, contracts, and legal briefs.
- Improved filing database by systematically arranging litigation files and introducing an improved file-opening checklist, resulting in a 15% reduction in the time it takes to catalogue new cases.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Paralegal/Contracts Administrator
WSI
02.2005 - 12.2011
- Identified Federal regulations and law relevant to company by reviewing legal publications and performing database searches.
- Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
- Organized and maintained company’s business contract files, case files, and various legal documents.
- Ensure client/customer satisfaction and that requests are addressed in a timely manner.
- Assisted in mailing, faxing, and delivering company’s documents and correspondence with clients, government officials, and members of the state department.
- Served as a project manager for NGO work in Afghanistan, Bosnia and Nepal on site.
- Attended annual, non-compulsory in-house training and improvement sessions to remain up to date on industry best practices and policies.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Education
High School -
Pierson High School
Sag Harbor, New YorkParalegal Certificate - Paralegal Studies
Dowling College
05.2011
Skills
- Office Administration and Management
- Adobe Acrobat
- Microsoft Office Suite
- Office administration
- Customer service
- Operations management
- Human resources
- Business Travel Arrangements
- Business Relationship Building
- Communication
- Social Media Development
Timeline
Office Manager/Contracts Administrator
Wall Street Fusion Group
09.2017 - Current
Paralegal/Office Administrator
Law Office of Edward Maggio
01.2012 - 08.2017
Paralegal/Contracts Administrator
WSI
02.2005 - 12.2011
Paralegal Certificate - Paralegal Studies
Dowling College
High School -
Pierson High School
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