JENNIFER WILKINS
Augusta,GA
Summary
Dedicated Orthodontic Assistant specializing in aligner treatments and patient education. Strong communication and organizational skills enhance patient care and ensure accurate clinical documentation. Committed to practice efficiency and teamwork, contributing to a seamless patient experience.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Orthodontic Assistant
Rogers and Andrews Orthodontics
Augusta, USA
07.2005 - Current
- Assisted orthodontist during complex procedures, ensuring smooth execution of bracket placements, adjustments, aligner fittings, and appliance installations.
- Prepare each patient for the orthodontist and perform tasks such as wire changes and aligner starts.
- Demonstrate strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Take x-rays, photographs, and ITerro scans.
- Maintain detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Maintained organized inventory of orthodontic supplies and equipment to support practice efficiency.
- Scheduled patient appointments and conducted follow-up calls to reinforce adherence to treatment plans.
- Collaborate effectively with other team members to ensure smooth workflow within the practice.
- Ensure high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
Manager
The Crate
North Augusta, USA
01.1999 - 07.2005
- Oversaw daily operations to ensure smooth store functioning while maintaining a clean, safe environment for customers and employees.
- Led a team of store employees in a fast-paced environment through proactive communication and constructive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled inventory control, cash control, and store opening and closing procedures to enhance operational efficiency.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Butler High School
Augusta, GA06-1996
Skills
- Invisalign treatment
- Itero scanner operation
- Orthotrac and Cloud 9 management
- Clinical documentation
- Diagnostic x-rays
- Oral impression techniques
- Sterilization methods
- Infection control practices
- Oral hygiene instruction
- Orthodontic referral tracking
- Schedule and calendar management
- Time management
- Problem solving
- Effective communication
- Training and Development
- Trained in HIPAA compliance
Certification
- COA - Certified Orthodontic Assistant
- CPR Certification
- Radiation Health and Safety Certification
Timeline
Orthodontic Assistant
Rogers and Andrews Orthodontics
07.2005 - Current
Manager
The Crate
01.1999 - 07.2005
High School Diploma -
Butler High School