JENNIFER WILKINSON
11915 151st Ave Ct E Puyallup,WA
Summary
Customer service representative with proven ability to excel in both team-oriented and independent roles. Demonstrates strong organizational skills and effective communication, adept at managing fast-paced environments and resolving customer issues. Experienced in building and maintaining professional relationships, with a focus on delivering exceptional service and support.
Overview
25
25
years of professional experience
Work History
Owner
Koi of Puyallup Valley
Puyallup, W
02.2020 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained relationships with existing clients by providing superior customer service.
Field Manager
Bowen Farms
Puyallup, WA
01.2000 - Current
- Served as Field Manager for last 18 months, overseeing daily farm operations.
- Conducted interviews and hired staff, managing scheduling and timecard accuracy for picking crews.
- Operated farm equipment effectively to ensure efficient workflow.
- Drove delivery of farm orders, maintaining timely service to clients.
- Coordinated vendor and in-house training programs for new hires.
- Assigned tasks to crew members based on individual skills, ensuring optimal job fit.
- Scheduled vehicle routes and organized meetings between employees and clients.
- Prepared work assignments and equipped field team with necessary materials while facilitating client relations.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Sewer, Gluer, Die Cutter Operator
Harvey’s Skin Diving Supply
Kent, WA
01.2005 - 04.2019
- Sewing to include mountain boots, putting zippers in wet suits, boots, and vests
- Preps wet and dry suits with knee pads and decals
- Glues wet/dry suits, Operates hand rotary knife cutting equipment and cuts out parts with large swing arm die cutter or press
- Shipping and receiving duties.
- Repaired or replaced pockets, zippers, snaps, buttons and lining with sewing machines and hand stitching.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during shifts.
- Used razor blades to carefully remove stitching to prepare garments for hemming and alterations.
- Assessed sewing equipment, performing minor repairs to keep machines fully operational.
- Obtained customer measurements to alter clothing.
Owner Operator
Spot on barbeque
Puyallup, W
05.2011 - 01.2018
- Checked supplies needed for next day's operation and placed orders accordingly.
- Developed menus based on customer feedback or current trends in BBQ cuisine.
- Organized and stored all ingredients, equipment and tools as required.
- Set up the service station before opening time by arranging utensils, condiments, plates.
- Ensured that all food served was prepared safely and hygienically.
- Monitored temperatures of grills to ensure proper cooking times were met.
- Operated a variety of kitchen equipment such as ovens, stoves, grills and slicers.
Loaner Desk Clerk/Shuttle Driver/Service Porter
Acura of Seattle
Seattle, WA
06.2000 - 07.2003
- Worked service desk for new and existing customers to include customer service to include check in/out owner vehicles to be serviced, dispensed loaner cars, shuttled customers
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Washed, vacuumed, and/or prepped vehicles for service/repair High volume telephone experience
- Fast paced environment working with varied clientele.
- Welcomed large volume of guests.
- Answered telephones, directed calls and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
Education
GED -
Auburn Senior High School
Auburn, WA06.1998
Skills
- Packaging machinery operation
- Shipping software proficiency
- Quality inspection techniques
- Attention to detail
- Material selection expertise
- Time management skills
- Measurement accuracy
- Product bagging efficiency
- Customer service excellence
- Equipment maintenance strategies
- Inventory management systems
- Problem-solving abilities
- Vehicle routing
- All-terrain vehicles
- Off-road driving
- Tractor operation
Timeline
Owner
Koi of Puyallup Valley
02.2020 - Current
Owner Operator
Spot on barbeque
05.2011 - 01.2018
Sewer, Gluer, Die Cutter Operator
Harvey’s Skin Diving Supply
01.2005 - 04.2019
Loaner Desk Clerk/Shuttle Driver/Service Porter
Acura of Seattle
06.2000 - 07.2003
Field Manager
Bowen Farms
01.2000 - Current
GED -
Auburn Senior High School
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