JENNIFER WILLHITE
West Palm Beach
Summary
Service-driven professional with a strong background in client relations and operational efficiency across banking and hospitality sectors. Noted for enhancing customer experiences through attention to detail and effective team leadership. Committed to maintaining high standards in luxury retail environments through a client-first approach.
Overview
21
21
years of professional experience
Work History
Relationship Banker
Bank of America
St. Louis
08.2024 - Current
- Educate clients on financial products and services to enhance engagement and trust.
- Recommend tailored banking solutions to support clients’ financial goals.
- Provide personalized support for client inquiries, ensuring clarity, professionalism, and timely resolution.
- Execute transactions with precision while upholding strict compliance standards.
- Maintain current knowledge of financial regulations to offer accurate guidance.
Operations Manager
First Watch Daytime Café
O’Fallon
09.2021 - 07.2024
- Directed daily operations to ensure seamless workflow and elevated guest experiences.
- Implemented process improvements that increased efficiency and reduced operational delays.
- Trained staff on service standards, safety protocols, and operational procedures.
- Managed inventory and supply levels to prevent shortages and maintain smooth operations.
- Conducted performance evaluations and developed growth-focused action plans.
Manager
American Legion Post 233
Okawville
03.2005 - 08.2021
- Led planning and execution of community events, increasing engagement and participation.
- Streamlined resource allocation to improve event and facility operations.
- Developed training programs for staff and volunteers, strengthening team cohesion.
- Implemented budgeting strategies that improved financial sustainability.
- Ensured compliance with regulatory requirements for safe and efficient facility operations.
Education
GED -
Kaskaskia College
Centralia, ILFood Safety Manager Certification -
Illinois BASSET -
Skills
- Client Relationship Management
- Luxury-Level Customer Service
- Sales & Product Knowledge
- Cash Handling & Accuracy
- Team Leadership & Training
- Operational Efficiency
- Compliance & Policy Adherence
- Community & Member Engagement
- Customer management
- Problem solving
- Time management
- Attention to detail
Timeline
Relationship Banker
Bank of America
08.2024 - Current
Operations Manager
First Watch Daytime Café
09.2021 - 07.2024
Manager
American Legion Post 233
03.2005 - 08.2021
GED -
Kaskaskia College