Jennifer Williams
Dallas,NC
Summary
With over 20 years of experience in customer service and sales, I am dedicated to providing each customer with empathy, patience, and personalized assistance. I am committed to fostering a supportive environment and empowering others towards positive outcomes. A listening ear and patience go a long way in this role, alongside hard work and a passion for helping others live their best lives.
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Overview
1
1
Certification
Work History
Clinical Support Worker
Phoenix Detox
03 2024 - Current
- Supports the mental health needs of clients by providing empathetic listening and nonjudgmental encouragement during difficult moments.
- Demonstrates commitment to ongoing professional development through active participation in relevant training opportunities and workshops.
- Coordinates outpatient services as needed, liaising effectively between providers, insurance carriers, pharmacies, laboratories, home health agencies.
- Promote patient safety by diligently monitoring conditions and promptly reporting any concerns or changes to appropriate personnel.
- Support nursing staff with routine procedures including wound care, medication administration, and vital sign monitoring for consistent quality of care delivery.
Customer service representative
Metro PCS
01 2022 - 03 2024
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Live Chat Agent
LiveOps
01 2020 - 01 2022
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Maintained detailed records of customer interactions, ensuring seamless follow-up actions when necessary.
Education
N/A - Applied Science
Gaston College
05.2004
Skills
- Communication skills
- Substance-Related Disorder
- Human services
- Mentoring
- Crisis
- MS Office
- CPR
- Team Building
- Writing skills
- Customer engagement
- Issue escalation
- Recordkeeping strengths
- Active Listening
- Excellent Communication
- Dependable and Responsible
Certification
NORTH CAROLINA PEER SUPPORT SPECIALIST
Timeline
Clinical Support Worker
Phoenix Detox
03 2024 - Current
Customer service representative
Metro PCS
01 2022 - 03 2024
Live Chat Agent
LiveOps
01 2020 - 01 2022
N/A - Applied Science
Gaston College