Jennifer Williams
Dallas,NC
Summary
With over 20 years of experience in customer service and sales, I am dedicated to providing each customer with empathy, patience, and personalized assistance. I am committed to fostering a supportive environment and empowering others towards positive outcomes. A listening ear and patience go a long way in this role, alongside hard work and a passion for helping others live their best lives.
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Overview
1
1
Certification
Work History
Clinical Support Worker
Phoenix Detox
Shelby, NC 28150
03 2024 - Current
- Supports the mental health needs of clients by providing empathetic listening and nonjudgmental encouragement during difficult moments.
- Demonstrates commitment to ongoing professional development through active participation in relevant training opportunities and workshops.
- Coordinates outpatient services as needed, liaising effectively between providers, insurance carriers, pharmacies, laboratories, home health agencies.
- Promote patient safety by diligently monitoring conditions and promptly reporting any concerns or changes to appropriate personnel.
- Support nursing staff with routine procedures including wound care, medication administration, and vital sign monitoring for consistent quality of care delivery.
Customer service representative
Metro PCS
Lincolnton, NC 28092
01 2022 - 03 2024
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Live Chat Agent
LiveOps
Remote
01 2020 - 01 2022
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Maintained detailed records of customer interactions, ensuring seamless follow-up actions when necessary.
Education
N/A - Applied Science
Gaston College
05.2004
Skills
- Communication skills
- Substance-Related Disorder
- Human services
- Mentoring
- Crisis
- MS Office
- CPR
- Team Building
- Writing skills
- Customer engagement
- Issue escalation
- Recordkeeping strengths
- Active Listening
- Excellent Communication
- Dependable and Responsible
Certification
NORTH CAROLINA PEER SUPPORT SPECIALIST
Timeline
Clinical Support Worker
Phoenix Detox
03 2024 - Current
Customer service representative
Metro PCS
01 2022 - 03 2024
Live Chat Agent
LiveOps
01 2020 - 01 2022
N/A - Applied Science
Gaston College