Jennifer Williams
Cordova,TN
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating pallet jacks and frequency scanners. Enthusiastic Team player willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
Work History
Gatekeeper/Fulfillment Associate
Milwaukee Tool
05.2020 - 12.2022
- Resolved customer problems and complaints by ensuring all steps in the distribution / order precess are followed correctly to ensure consistent accuracy and customer satisfaction.
- Ensure that quality control is met with all orders from start to finish.
- Always assisted in several other departments as needed Teamwork is most important.
- Knowledge of all systems was important to recognize and fix all errors as needed without any problems.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
Bakery Manager
Sweet Saak Bakery
01.2019 - 02.2020
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Uber Partner
Uber
11.2017 - 01.2019
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Inventory Cycle Count/Quality Control Inspector
XPO Logistics
05.2017 - 11.2017
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
Stateroom Attendant
American Queen Steamboat Company
06.2013 - 05.2017
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Rotated linens in storerooms and replenished when supplies ran low.
- Disinfect equipment and supplies using steam operated sterilizers.
- Take precautions required to protect hotel and guest property and report damage, theft and found articles to Supervisors.
Front Desk Agent
Regency Inn And Suites Hotel
08.2011 - 07.2013
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
Education
High School Diploma -
Warwick Academy High School
Bermuda05.1983
Skills
- Product Signage and Labeling
- Product Selection
- Order Accuracy
- Maintaining Clean Work Areas
- Order Packing and Shipping
- Stocking and Replenishing
- Corrective Containment
- Fulfillment Processing
- Merchandise Inspection
Timeline
Gatekeeper/Fulfillment Associate
Milwaukee Tool
05.2020 - 12.2022
Bakery Manager
Sweet Saak Bakery
01.2019 - 02.2020
Uber Partner
Uber
11.2017 - 01.2019
Inventory Cycle Count/Quality Control Inspector
XPO Logistics
05.2017 - 11.2017
Stateroom Attendant
American Queen Steamboat Company
06.2013 - 05.2017
Front Desk Agent
Regency Inn And Suites Hotel
08.2011 - 07.2013
High School Diploma -
Warwick Academy High School
Similar Profiles
JAQUON WINTERSJAQUON WINTERS
Team Lead at Milwaukee ToolTeam Lead at Milwaukee Tool
Tarrett Ricks Jr.Tarrett Ricks Jr.
CNC Machine Operator at Milwaukee ToolCNC Machine Operator at Milwaukee Tool
Maria VillarroelMaria Villarroel
Customer Experience Agent at Milwaukee ToolCustomer Experience Agent at Milwaukee Tool
Daniel GonzalezDaniel Gonzalez
Order Picker at Milwaukee Tool & Equipment CompanyOrder Picker at Milwaukee Tool & Equipment Company
MaGwenta MooreMaGwenta Moore
Production Line Leader at Hershey FoodsProduction Line Leader at Hershey Foods