Jennifer Williams
Hickory Grove,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Spartanburg Regional
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
Hospice Nursing Assistant
Hospice Community Care
09.2019 - 11.2021
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Positioned patients to provide comfort and promote better body alignment.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Holiday Mail Clerk/6 Week Position
USPS
11.2018 - 01.2019
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
Private Duty Home Health Care Aide PRN
Cindy Wheeler
01.2002 - 08.2018
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Teacher Asst.
Clover School District
07.2008 - 08.2011
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Manager/Store Manager/Customer Service Associate
Hickory Farms /Seasonal
10.2000 - 12.2003
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
CNA
White Oak Manor
01.2000 - 11.2002
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Claims Processor
Primary Physician Care Medical INS.
06.1998 - 06.1999
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
Store Manager/Customer Service Representative
New Zion Grocery
01.1996 - 06.1998
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Managed overstocking, restocking and inventory control procedures .
Education
High School Diploma -
Clover High School
Clover, SC06.1998
Skills
- Registration and Admissions
- Providing Information and Resources
- Training Coordination
- Diagnostic Codes
- Caring and Empathetic
- Evaluating Quality of Care
- Quality Assurance
- Explaining Policy and Procedures
- Patient Education
- Patient Identification
- Customer Satisfaction
- Knowledge of Community Services and Programs
- Customer Service
- Multitasking and Organization
- Team Leadership
- Demographics Information
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Patient Health Information Access
- Reliability and Dedication
Certification
CPR
Timeline
Patient Access Representative
Spartanburg Regional
06.2022 - Current
Hospice Nursing Assistant
Hospice Community Care
09.2019 - 11.2021
Holiday Mail Clerk/6 Week Position
USPS
11.2018 - 01.2019
Teacher Asst.
Clover School District
07.2008 - 08.2011
Private Duty Home Health Care Aide PRN
Cindy Wheeler
01.2002 - 08.2018
Manager/Store Manager/Customer Service Associate
Hickory Farms /Seasonal
10.2000 - 12.2003
CNA
White Oak Manor
01.2000 - 11.2002
Medical Claims Processor
Primary Physician Care Medical INS.
06.1998 - 06.1999
Store Manager/Customer Service Representative
New Zion Grocery
01.1996 - 06.1998
High School Diploma -
Clover High School
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