JENNIFER WILLIAMS
Valley Springs,CA
Summary
Talented professional, knowledgeable leader and dedicated problem solver to foster long term client relationships. Bringing years of valuable expertise to forward company objectives in a fast paced working environment. Attentive to detail with experience in coordinating projects, research, management, and quality control. Ability to be highly adaptable at mastering proprietary software in all career paths.
Overview
22
22
years of professional experience
Work History
Project Coordinator / Quality Control Analyst / Client Training Manager
EllieMae, Inc
Pleasanton, CA
10.2008 - 05.2019
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Gathered requirements for ongoing projects and organized details for management use
- Built strong relationships with internal and external stakeholders and devised strategies
- Coordinated presentations for computer systems use for customers and project members to detail project scope, progress and results
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues
- Wrote and optimized quality control test cases to maximize success of manual software testing with consistent, thorough approaches
- Perform quality control reviews and testing to determine software bugs and compiled findings along with suggested resolutions for development team members
- Assessed client customer service needs and developed plans to adequately address current and future objectives
- Addressed and resolved customer complaints and issues to improve satisfaction
- Confirmed projects stayed on schedule by managing deadlines and adjusting workflows as necessary in an ever-changing environment
- Created manuals for team usage from vendor-supplied product data sheets and submittal information.
- Top department producer for issue resolution and document creation.
Project Manager / Compliance Analyst
Online Documents, Inc
Concord, CA
09.2000 - 10.2008
- Managed team to implement document requirements for high profile clients
- Assessed fees related to registration of property-related documents
- Established onboarding procedures and trained customers on compliance-related issues
- Enforced compliance with complex state and federal laws, rules and regulations for industry
- Performed quality control investigations to insure adherence to industry practices, company standards and safety protocols at work
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace and risk management requirements
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Reported regularly to managers on project budget, progress and technical problems
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Developed and implemented updating training programs for employees
- Reviewed audit and monitoring reports related to consumer and client activities
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Stayed current with latest changes to applicable regulatory standards and company procedures
- Supported and trained customers on compliance-related issues
- Create training programs to handle computer system issues and maintain compliance.
Loan Underwriter / Loan Processor
Bank of America
Pleasanton, CA
06.1997 - 09.2000
- Supported review and acceptance or denial of new or renewal business
- Determined and documented loan conditions and communicated requirements and decisions
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process making educated risk assessments and to verify quality standards applied
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions as to company, state and federal policy
- Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process
Education
Bachelor of Science - Business Administration And Management
The University of Alabama
05.2018
Skills
- Time Management
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Technical and Operations Training
- Presentations
- Problem Solving
- Creativity
- Critical Thinking
- Regression Testing
- Research
- Quality Control
- Risk Management
- Efficiency
- Skills
- SalesForce
- WorkDay
- Jira
- Microsoft Excel
- Microsoft Word
- Microsoft Project
Timeline
Project Coordinator / Quality Control Analyst / Client Training Manager
EllieMae, Inc
10.2008 - 05.2019
Project Manager / Compliance Analyst
Online Documents, Inc
09.2000 - 10.2008
Loan Underwriter / Loan Processor
Bank of America
06.1997 - 09.2000
Bachelor of Science - Business Administration And Management
The University of Alabama
Similar Profiles
DIVYA UMESHNATHDIVYA UMESHNATH
Sr QA Engineer at ICE Mortgage Technology (Elliemae)Sr QA Engineer at ICE Mortgage Technology (Elliemae)
Shawn ReesShawn Rees
Warehouse Worker at This and That Discount StoreWarehouse Worker at This and That Discount Store
Olivia FernandezOlivia Fernandez
Receptionist at Sierra Ridge Cosmetic SurgeryReceptionist at Sierra Ridge Cosmetic Surgery
Stacy BloemkeStacy Bloemke
Weighmaster/ Office Manager at Valley Springs RecyclingWeighmaster/ Office Manager at Valley Springs Recycling
Trenten PauloTrenten Paulo
Operator at Local 3Operator at Local 3