Jennifer Williams

• Led startup and creation of operational procedures and workflow planning
• Analyzed client business needs and assisted in determining appropriate resources and strategies
• Resolved issues quickly through meticulous research and quick decision-making
• Kept up-to-date on regulatory changes affecting business operations.
• Managed day-to-day business operations.
• Established foundational processes for business operations.

• Responded to visitor questions and concerns with friendly, knowledgeable service
• Followed staff performance and service standards to deliver consistent and positive customer experiences
• Received food orders from individuals and explained offerings
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Ran food from chefs to guest tables with dishes that required special serving techniques.
• Suggested wine pairings to go with specific menu items.

• Planned and coordinated fundraising events.
• Planned and implemented fundraising events.
• Researched and identified potential donors.
• Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
• Researched grant opportunities which corresponded with organizational mission and objectives, coordinating preparation and submission of applications.
• Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

• Prepared and served cold, hot and [type] beverages to guests.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Remained focused, calm and professional during peak rush hours.
• Greeted guests warmly to foster welcoming environment.
• Demonstrated success in maintaining high level of customer satisfaction.
• Anticipated customer needs and responded accordingly to increase customer satisfaction.
• Addressed and handled customer complaints in polite and professional manner.

Mental Health Technician