Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Williams

Sandborn,IN

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Rural King
03.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Rural King
05.2019 - 03.2020

Assistant Store Manager

Rural King
06.2012 - 05.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Department Manager

Walmart
06.2004 - 04.2012
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Associate of Applied Science - Pre Law

Vincennes University
Vincennes, IN

High School Diploma -

North Knox Jr-Sr High School
Bicknell, IN
05.2004

Skills

  • POS Systems
  • Revenue Generation
  • Customer Service Management
  • Employee Training
  • Store Merchandising
  • Operations Management
  • Team Building and Leadership
  • Process Improvements
  • Friendly and Positive
  • Training and Mentoring
  • Problem-Solving

Certification

Forklift

Firearms FFL

Indiana Sellers Permit

Timeline

Store Manager

Rural King
03.2020 - Current

Store Manager

Rural King
05.2019 - 03.2020

Assistant Store Manager

Rural King
06.2012 - 05.2019

Department Manager

Walmart
06.2004 - 04.2012

Associate of Applied Science - Pre Law

Vincennes University

High School Diploma -

North Knox Jr-Sr High School

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Jennifer Williams