Jennifer Williams
Sandborn,IN
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Rural King
Vincennes, IN
03.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Rural King
Princeton, IN
05.2019 - 03.2020
Assistant Store Manager
Rural King
Evansville, IN , Princeton, IN, Vincennes, IN
06.2012 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Department Manager
Walmart
Vincennes, IN
06.2004 - 04.2012
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of Applied Science - Pre Law
Vincennes University
Vincennes, INHigh School Diploma -
North Knox Jr-Sr High School
Bicknell, IN05.2004
Skills
- POS Systems
- Revenue Generation
- Customer Service Management
- Employee Training
- Store Merchandising
- Operations Management
- Team Building and Leadership
- Process Improvements
- Friendly and Positive
- Training and Mentoring
- Problem-Solving
Certification
Forklift
Firearms FFL
Indiana Sellers Permit
Timeline
Store Manager
Rural King
03.2020 - Current
Store Manager
Rural King
05.2019 - 03.2020
Assistant Store Manager
Rural King
06.2012 - 05.2019
Department Manager
Walmart
06.2004 - 04.2012
Associate of Applied Science - Pre Law
Vincennes University
High School Diploma -
North Knox Jr-Sr High School