Jennifer Williams
Royse City,Texas
Summary
Compassionate Case Manager experienced in stressful environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Case Manager/Medical Records Specialist
Kirkendall Dwyer, LLP
09.2018 - 10.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.
Operations Manager
Gold's Gym
08.2007 - 08.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
High School Diploma -
Valley High School
West Des Moines, IASkills
- Needs Assessment
- Patient Support
- Community Outreach
- Records Management
- Organization and Multitasking
- Relationship Building
- Case Management Tracking
- MS Office
- Documentation and Reporting
Timeline
Case Manager/Medical Records Specialist
Kirkendall Dwyer, LLP
09.2018 - 10.2023
Operations Manager
Gold's Gym
08.2007 - 08.2018
High School Diploma -
Valley High School
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