Jennifer Williams
Summary
Experienced Pharmacist offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought. Forward-thinking professional offering more than 20 years of experience working in fast-paced environments.
Proactive leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Walmart Neighborhood Market #2465
09.2021 - Current
- Improved customer satisfaction by providing personalized medication consultations and recommendations.
- Collaborated with healthcare professionals for optimal patient care and coordinated drug therapy management.
- Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
- Trained new staff members on pharmacy operations, policies, and procedures for seamless team integration.
- Reduced wait times at the pharmacy counter through effective communication skills and efficient multitasking abilities.
- Managed immunization services by administering vaccines according to CDC guidelines and maintaining proper documentation.
- Ensured compliance with federal, state, and local regulations to maintain a safe and legal pharmacy environment.
- Resolved insurance issues promptly by communicating with providers to secure timely coverage approvals or alternative options for patients.
- Developed strong relationships with patients creating a loyal client base resulting in repeat business.
- Handled emergency situations, such as medication shortages or recalls, ensuring the well-being of patients and maintaining pharmacy operations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Supervised and coached team of pharmacy technicians and trainees.
- Closely monitored department performance metrics.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Staff Pharmacist
Walmart Pharmacy #1143
10.2020 - 09.2021
- Improved customer satisfaction by providing personalized medication consultations and recommendations.
- Collaborated with healthcare professionals for optimal patient care and coordinated drug therapy management.
- Enhanced pharmacy efficiency with accurate prescription processing, medication dispensing, and drug utilization review.
- Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
- Managed immunization services by administering vaccines according to CDC guidelines and maintaining proper documentation.
- Assisted customers in selecting appropriate over-the-counter products based on their symptoms and medical history.
- Ensured compliance with federal, state, and local regulations to maintain a safe and legal pharmacy environment.
- Educated patients on proper medication usage, dosage instructions, potential side effects, and storage requirements.
- Resolved insurance issues promptly by communicating with providers to secure timely coverage approvals or alternative options for patients.
- Developed strong relationships with patients creating a loyal client base resulting in repeat business.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Pharmacy Manager
Walgreens Pharmacy #19735
04.2020 - 09.2020
- Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
- Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Initiated community outreach efforts such offsite immunization clinics to provide immunizations and promote awareness of pharmacy services available at the retail location.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
Pharmacy Manager
Bennett's Hometown Pharmacy
03.2017 - 03.2020
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Communicated with patients, ensuring that medical information was kept private.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Supervised team of 3 pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Maintained store equipment, including computers, printers and fax machines.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Staff Pharmacist
Altama Discount Pharmacy
07.2000 - 03.2020
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Advised patients on medication side effects and contraindications and explained how to properly take medicine.
- Effectively resolved insurance rejections and other billing issues.
Chief Operating Officer
Brunswick News Publishing Company
01.2014 - 09.2016
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
- Strengthened Advertising Sales and Ad Design operations by proactively managing and optimizing software upgrade and implementation.
- Spearheaded expansion strategies to increase business market share, drive growth and bring in new customers.
- Led operational oversight and budgetary supervision.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Collaborated with Department Directors to develop and implement recommendations for service improvement.
- Established policies to promote company culture and vision.
- Oversaw daily administrative operations, including Accounts Receivables, Accounts Payables and Human Resources.
- Directed technological improvements, reducing waste and business bottlenecks.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Oversaw business-wide changes to modernize procedures and organization.
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Interviewed, supervised and motivated staff members to achieve optimal productivity.
- Managed all aspects of publishing, including production, circulation, marketing, advertising and new product development.
Education
Doctor of Pharmacy - Pharmacy
University of Georgia
Athens, GA1998
Skills
- Pharmacy operations management
- Proficient in Liberty Software, RX30 Software, Quickbooks, Microsoft Office
- Retail pharmacy procedure knowledge
- Company Policy Compliance
- Process Improvements
- Training and development
- Immunizations
- Drug utilization review
- Relationship building and retention
- Drug inventory management
- Medication dispensing
- Medicare and Medicaid process
- Regulatory compliance
- Patient privacy
- Staff management
- Direct patient care
- Patient education and counseling
- Document interpretation
- Data evaluation
- Policy implementation
- Project management
- Performance improvements
Certification
- Georgia Pharmacist License - RPH019664
- South Carolina Pharmacist License - in process
- American Red Cross CPR certification
- APhA Immunization certification
Awards
- FY24 Community Service Award - Walmart H&W Market 554
- 2015 Coastal Georgia YWCA Tribute to Women Leaders Honoree
Timeline
Staff Pharmacist
Walmart Neighborhood Market #2465
09.2021 - Current
Staff Pharmacist
Walmart Pharmacy #1143
10.2020 - 09.2021
Pharmacy Manager
Walgreens Pharmacy #19735
04.2020 - 09.2020
Pharmacy Manager
Bennett's Hometown Pharmacy
03.2017 - 03.2020
Chief Operating Officer
Brunswick News Publishing Company
01.2014 - 09.2016
Staff Pharmacist
Altama Discount Pharmacy
07.2000 - 03.2020
Doctor of Pharmacy - Pharmacy
University of Georgia