Jennifer Williams
Baltimore,MD
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Hardworking and successful at building positive relationships with parents, school and students to facilitate academic excellence. Seasoned communications and support professional with over 5 years of experience representing organizations. Expertise in liaising with wide range of parties, including all levels of management, operational experts and clients.
Overview
13
13
years of professional experience
Work History
Autism Waiver Liaison
Maryland State Department Of Education
08.2022 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Successfully communicated with entities inside and outside of business.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
Resident Assistant
Community Assistance Network
08.2017 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated conflict resolution among fellow guest by mediating discussions and proposing fair solutions.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to shelter policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Supervised daily activities and provided assistance to staff.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Participated in ongoing professional development opportunities to enhance skills and stay current with best practices in higher education and student affairs.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Streamlined administrative processes by implementing an efficient filing system for resident paperwork.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
Certified SIS Assessor
Telligen
03.2019 - 08.2022
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Complete SIS training programs including observations, guided practices, classroom work and Interviewer Reliability and Qualification Review Assessments
- Comply with all applicable regulations and requirements (HIPAA, Medicaid, etc.)
- Record data in SIS online databases
- Schedule and track multiple monthly assessment referrals
- Understand and be able to explain SIS results Attend regular SIS team meetings
- Commit to complete a mutually agreed upon quantity of SIS assessments monthly
Executive Director
Community Options Inc
08.2018 - 03.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Advocated for organization and company mission to raise awareness and support.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Advocated for policy changes at both local and national levels to further support the organization''s goals and objectives.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Defined company roles and responsibilities to establish and enhance processes.
- Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
- Represented organization at industry conferences and events.
- Created succession plans to provide continuity of operations during leadership transitions.
Special Coordinator
Maryland Department Of Health
10.2016 - 03.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Coordinator of Community Services
Resource Connections
09.2014 - 10.2016
- Built a network of local organizations to support collaborative efforts in serving the community effectively.
- Championed diversity-focused initiatives within the organization''s service offerings, promoting inclusivity among all community members.
- Maintained accurate records of program participants, outcomes, and budget expenditures for reporting purposes.
- Implemented safety protocols within facilities hosting events or activities as part of the Community Services Coordinator role.
- Streamlined communication between internal departments and external stakeholders for seamless project coordination.
- Provided case management support to individuals seeking assistance with housing, employment, or other needs.
- Evaluated program effectiveness and implemented necessary improvements for better community impact.
- Coordinated transportation options for program participants to ensure access to resources was not hindered by mobility issues.
- Assisted in securing grant funding by preparing comprehensive proposals outlining project objectives and benefits.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Partnered with local organizations to expand access to social and community services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Established and maintained relationships with key stakeholders.
- Monitored program performance and outcomes for successful delivery of services.
Community Living Manager: Internship
Target Community & Educational Services
08.2012 - 07.2013
- Managed staff schedules to ensure consistent coverage and quality support for residents in a community living setting.
- Maintained compliance with state licensing regulations through diligent adherence to established guidelines and ongoing training efforts.
- Organized social activities within the community to promote resident interaction and enrich their quality of life.
- Increased overall program effectiveness by staying current on industry trends and incorporating best practices into daily operations.
- Trained new employees on company policies, procedures, and best practices, fostering a competent workforce.
- Developed and maintained strong relationships with residents'' families and guardians to provide comprehensive care and support.
- Completed monthly audit of household spending and other client funds.
- Implemented safety protocols and conducted regular inspections to maintain a secure environment for both residents and staff.
- Addressed concerns or issues raised by residents or their families promptly, demonstrating commitment to excellent customer service.
- Collaborated with local resources such as schools, businesses, and volunteer organizations to create meaningful opportunities for residents.
- Streamlined documentation processes, increasing efficiency in record-keeping and reporting requirements.
- Assessed resident needs regularly by conducting thorough evaluations in collaboration with interdisciplinary teams.
- Served as an advocate for individuals with disabilities within the larger community, promoting inclusion and accessibility initiatives.
- Achieved higher levels of independence for residents by devising personalized skill-building programs based on their unique strengths.
- Coordinated with healthcare providers to implement individualized health plans, ensuring optimal wellness for residents.
- Offered 24-hour on-call support to community living supervisor.
- Maintained professional relationship with guardians and family members to enhance supportive community culture.
- Enhanced communication among team members through regular staff meetings, resulting in smoother daily operations.
- Conducted regular performance evaluations of staff members, providing feedback for professional growth and development.
- Participated in community events to promote services and engage with public.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
Residential Counselor
Mosaic Community Services
07.2011 - 08.2012
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
Education
Master of Science - Child & Adolescent Studies
North Central University
Minneapolis, MN09.2021
Bachelor of Science - Child & Adolescent Studies
Bowie State University
Bowie, MD05.2011
Skills
- Assessment capabilities
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Technical knowledge
- Verbal and written communication
- Team Collaboration
- Goal Setting
- Interpersonal abilities
- Issue Resolution
- Proficient in Microsoft, Google Suits, Smartsheet
- Multidisciplinary Collaboration
- Improvement plan knowledge
- Solutions Development
- Complex problems analysis
- Performance reporting
- Conflict Mediation
- Recordkeeping
- Home visits
- Report Generation
- Parent liaison
- Community Outreach
- Incidents management
- Student evaluations
- Resource advocacy
- Analytical Thinking
- Audit reporting
- Program Evaluation
Timeline
Autism Waiver Liaison
Maryland State Department Of Education
08.2022 - Current
Certified SIS Assessor
Telligen
03.2019 - 08.2022
Executive Director
Community Options Inc
08.2018 - 03.2019
Resident Assistant
Community Assistance Network
08.2017 - Current
Special Coordinator
Maryland Department Of Health
10.2016 - 03.2018
Coordinator of Community Services
Resource Connections
09.2014 - 10.2016
Community Living Manager: Internship
Target Community & Educational Services
08.2012 - 07.2013
Residential Counselor
Mosaic Community Services
07.2011 - 08.2012
Master of Science - Child & Adolescent Studies
North Central University
Bachelor of Science - Child & Adolescent Studies
Bowie State University
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