Jennifer Williams
Clearfield,UT
Summary
Creative, energetic professional skilled in office administration. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
Work History
Regional Support Specialist
Coldwell Banker Realty - South Ogden (NRT)
South Ogden, UT
07.2017 - Current
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Coordinated listing photography sessions to present properties to general public.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Followed risk and compliance policies and procedures to promote business activities.
Administrative Director, Broker Assistant
RE/Max Agency One, Inc
Crestview, FL
01.2010 - 10.2013
- Prepared financial and administrative reports and statements for management.
- Created, maintained and updated documents, reports and databases.
- Assisted in property management with responsibilities such as but not limited to; receipting and processing payments, paying vendors, making maintenance calls, assisting in move in and move out inspections, paying owners, managing rental files, preparing leases, handling tenant and owner issues.
- Assisted Broker in her daily obligations such as but not limited to; opening and maintain files, advertising properties.
- Sellers and Buyers, preparing listing and sales contracts, ordering inspections and surveys for closing, and making sure property closed on said contract date.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Gathered information, scanned records and maintained confidentiality of electronic data.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
- Drove client retention by delivering exceptional customer service.
Administrative Director
Pelican Real Estate
Crestview, FL
06.2004 - 02.2009
- Was Responsible for Daily Office Activities such as but not limited to; telephones, scheduling appointments, data entry, office reports, making and maintaining office and client files
- Managed and Assisted Agents
- Knowledgeable in the Following Areas: ECAR MLS, Top Producer, the
- Okaloosa Property Appraiser Site, and etc
- Created and Handled Office and Agent Advertising (Daily News, Cox
- Media, the Real Estate Book, etc.) Responsible for Upkeep of Office and Ordering Office Supplies.
Legal Receptionist and Secretary
Pleat and Perry, P.A
, FL
01.2003 - 06.2004
- Was responsible for Daily Office Activities such as but not limited to; telephones, scheduling appointments, data entry, office reports, making and maintaining office and client files
- Preparing Legal Documents and Assisting in Legal Research
- Meeting and Interviewing Clients
- Type of Practice: Real Estate, Personal Injury, Family, Criminal, and
- Tax Law
Legal Secretary and Receptionist
Stein And Brewster
, AL
05.1999 - 01.2003
- Was Responsible for Daily Office Activities such as but not limited to; telephones, scheduling appointments, data entry, office reports, making and maintaining office and client files
- Preparing Legal Documents and Assisting in Legal Research
- Meeting and Interviewing Clients
- Type of Practice: Employment Labor Law (ADA, Gender and Race
- Discrimination, Sex Harassment, Retaliation, FMLA, etc.)
Education
Associate of Science - Legal Studies
Faulkner University Mobile
05.1999
High School Diploma -
Wilson High School Wilson, Oklahoma
05.1996
Skills
- Skills Well Developed Communication and Interpersonal Skills
- Ability to Work Thoroughly and Independently
- Well Organized and Great at Multitasking
- Knowledgeable in Microsoft Office 365 Suite
- Extensive Customer Service Background
- Employee Coaching and Motivation
- Training and Development
- Goal Setting
- Team Leadership
- Onboarding and Orientation
- Scheduling and Coordinating
- Teamwork and Collaboration
- Team Building
- Customer Relationship Management
- Inter-Department Collaboration
References
References: Rylee Brown (801) 389-1169 * Liz Reedy (801) 390-4183 * Shauna Larson (801)540-2355 *
Diane Seitz (850) 240-5046
Timeline
Regional Support Specialist
Coldwell Banker Realty - South Ogden (NRT)
07.2017 - Current
Administrative Director, Broker Assistant
RE/Max Agency One, Inc
01.2010 - 10.2013
Administrative Director
Pelican Real Estate
06.2004 - 02.2009
Legal Receptionist and Secretary
Pleat and Perry, P.A
01.2003 - 06.2004
Legal Secretary and Receptionist
Stein And Brewster
05.1999 - 01.2003
Associate of Science - Legal Studies
Faulkner University Mobile
High School Diploma -
Wilson High School Wilson, Oklahoma