Jennifer Williams
Voorhees,NJ
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Billing Solutions Representative
Philadelphia Insurance Companies
Bala Cynwyd , PA
03.2009 - Current
. Responsible for handling delinquency receivables for Lockton Companies, Am Skier and Goddard School book of business
.Train new Agency Bill Representatives
. Handle VOC Detractor escalations
. Draft account breakdowns and process reconciliations for client billing discrepancies
. Conduct monthly team meetings, chose the topic for discussion
. Allocation of premiums under various producer codes
. Process manual invoices for ERP coverages,
. Handle special projects as unclaimed property reissuing of refunds
. Assist direct and agency bill representatives with billing issues
.Provide customer service by answering service related issues
. Responsible for daily, weekly, and monthly reconciliation of credits/suspense reports
. Draft monthly quality assessments for direct bill representatives
Education
Master of Science - Taxation
Philadelphia University
Philadelphia, PA12-2010
Bachelor of Science - Business Administration
Philadelphia University
Philadelphia, PA12-1993
Skills
- Customer Support
- Paperwork Processing
- Performance Improvement
- Client Relationship Building
- Account Servicing
- Order problem solving
Accomplishments
- 2023 October Champion of the Month Award
- Kudos over the years from clients relating to outstanding customer service
- Recipient of various awards for Going Above and Beyond
- Recognition from RVP Ian Rider 2023
Certification
. PHLY Behavioral Interviewing Certificate 2023
Timeline
Senior Billing Solutions Representative
Philadelphia Insurance Companies
03.2009 - Current
. PHLY Behavioral Interviewing Certificate 2023
Master of Science - Taxation
Philadelphia University
Bachelor of Science - Business Administration
Philadelphia University
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