Jennifer Williams
Baltimore,MD
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Owner
Customz & Creationz
Baltimore, MD
01.2024 - Current
- Create appealing designs that resonate with the targeted market to stay ahead of new trends.
- Print designs, ensuring the right printing method, such as direct-to-garment or screen printing.
- Ensure to provide high-quality t-shirts and other blanks that are comfortable, durable, and printable.
- Establishing a brand voice, visual identity, and unique selling proposition.
- Create an advertisement to present the product on a social network platform.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Learning Ambassador
Amazon.Inc
Edgewood , MD
06.2023 - 04.2024
- Created training materials for new hires and provided orientation sessions.
- Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
- Interpreted and explained human resources policies, procedures or regulations.
- Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
- Developed and implemented employee onboarding programs to accelerate new hire integration and productivity.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Customer Returns Processor/Auditor/Problem Solver
Amazon.Inc
Edgewood , MD
12.2020 - 04.2024
- Verified that all required documentation was included when returning goods back to suppliers or vendors.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Processed customer returns, ensuring accuracy and compliance with company policy.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Conducted audits on all customer returns that were in question to ensure defects were accurate.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Utilized project management tools to track problem-solving initiatives and outcomes.
- Identified and analyzed complex problems to develop effective solutions.
- Implemented corrective measures to prevent future occurrences of the same issue.
Hospitality Manager
Golden Corral Buffet and Grill
Nottingham, MD
03.2017 - 03.2020
- Maintained the restaurant's high standards of customer service and quality assurance.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
Food Preparation Worker
Golden Corral Buffet and Grill
Nottingham, MD
12.2012 - 03.2017
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Helped in receiving and organizing food delivery supplies.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Monitored food temperatures to ensure safety and quality standards were met.
- Labeled containers with identifying information like date prepared and expiration dates.
Jewelry Consultant
Traci Lynn & Co Fashion Jewelry
Baltimore, MD
11.2009 - 08.2013
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Worked with precious and semi-precious stones and metals to create exceptional designs.
- Monitored stock levels of popular items throughout the day.
- Participated in team meetings to discuss strategies for increasing sales volume.
- Maintained strong inventory controls to ensure the proper amount of jewelry for shows.
- Coordinated home shows for customers to introduce new products, as well as to sell.
Shift Manager
Walmart Inc.
Cockeysville, MD
03.2011 - 09.2011
- Coached employees on interactions with customers to drive exceptional service.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
High School Diploma -
Northampton County High School East
Conway06-1988
Skills
- Marketing tactics
- Employee development
- Hiring and staffing
- Business launch
- Brand strategy planning
- Business management
- Human resource management
- Labor relations
- Small business operations
- Sales strategy development
- Customer relations
- Sales leadership
- Strategic planning
- Project management
- Human resources
- Staff hiring
- Profit and loss
- Business marketing
Timeline
Owner
Customz & Creationz
01.2024 - Current
Learning Ambassador
Amazon.Inc
06.2023 - 04.2024
Customer Returns Processor/Auditor/Problem Solver
Amazon.Inc
12.2020 - 04.2024
Hospitality Manager
Golden Corral Buffet and Grill
03.2017 - 03.2020
Food Preparation Worker
Golden Corral Buffet and Grill
12.2012 - 03.2017
Shift Manager
Walmart Inc.
03.2011 - 09.2011
Jewelry Consultant
Traci Lynn & Co Fashion Jewelry
11.2009 - 08.2013
High School Diploma -
Northampton County High School East
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