Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Williams

New Braunfels

Summary

Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.

Overview

7
7
years of professional experience

Work History

Medical Office Manager

Andala Health and Medspa
10.2024 - Current
  • Medical office manager with 15+ years of experience working to organize and coordinate office operations to achieve optimal productivity and effectiveness
  • Experienced in the use of schedule management software and electronic medical records systems
  • Committed to providing exceptional day-to-day operational and technical leadership on a variety of administrative matters
  • Created, maintained, and updated the clinician’s schedules according to authorizations and patient needs
  • Served as a friendly and helpful office manager, performing administrative tasks and ensuring high quality customer service for our patients
  • Demonstrated respect for patients and staff and always maintained HIPPA patient confidentiality standards

Medical Receptionist

Lonestar ER
02.2024 - 02.2025
  • Obtain and record demographic, insurance & financial information into registration software with a high degree of accuracy
  • Collect co-payments or other financial payments
  • Adhere to HIPPA compliance
  • Knowledge of various types of insurance
  • Maintain till, financial logs and daily logs
  • Answer calls in a pleasant manner and transfer to an appropriate department
  • Medical software knowledge One source, Medisoft, Athena, Phreesia, EPD, Availity, Centricity, EHR, MHR and Scheduling software etc

Medical Spa Services

Sonterra Laser Medspa
09.2018 - 10.2024
  • Meet with Patients and their families to discuss medical procedures, medications, treatments and continuing care plans
  • Schedule all patients’ plans and procedures follow-ups with quality customer services
  • Confirming appointments and scheduling, daily duties meeting goals
  • Compiling to complaints and resolving issues
  • Recognized by management for providing exceptional customer service
  • Improved cash flow and payment closing out procedures
  • Received ongoing referrals for new clientele because of consistently satisfied clients and retaining current clients for the full tenure of the business
  • Coach staff to develop a deeper understanding of software functionality and provided ongoing support in the staff development
  • Work closely with Team members to deliver project requirements, develop solutions and meet deadlines
  • Manage business development and marketing
  • Opening and closing procedures earn a reputation for perfect attendance and hard work

Education

Basic Life Support -

BLS Provider
09-2024

Certificate - Certified Nurse Aid

Quest College
10-2023

Certification of Completion -

HIPAA
02-2020

Skills

  • Training Program Management
  • Informed Clinical Decision-Making
  • Community Engagement
  • Team Collaboration
  • Quality-Driven Patient Support
  • Polished Phone Interaction Skills
  • Scheduling Optimization
  • Patient demographics

Languages

Spanish
Native or Bilingual

Timeline

Medical Office Manager

Andala Health and Medspa
10.2024 - Current

Medical Receptionist

Lonestar ER
02.2024 - 02.2025

Medical Spa Services

Sonterra Laser Medspa
09.2018 - 10.2024

Basic Life Support -

BLS Provider

Certificate - Certified Nurse Aid

Quest College

Certification of Completion -

HIPAA

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Jennifer Williams