Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Williams

WILLIAMSON

Summary

Dynamic professional with a positive attitude and strong computer skills, experienced in enhancing operational efficiency at RGH. Proven track record in revenue cycle management and team leadership, fostering relationships and improving productivity. Recognized for implementing process improvements that increased departmental effectiveness and enhanced patient experiences through empathetic service.

Overview

23
23
years of professional experience

Work History

Teaching Assistant

Marion Central School
09.2024 - Current
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped Teacher with everyday activities.

FERC(Front End Revenue Cycle) Manager

RGH
03.2020 - 06.2024
  • Monitored and guided revenue cycle operations.
  • Implemented process improvements, ensuring accurate charge capture and coding compliance.
  • Provided staff training on revenue cycle management best practices, increasing productivity across the department.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Identified missing revenue opportunities and implemented process improvement as well as providing assistance in areas of budget preparation, general accounting and preparation of reports.
  • Oversee FERC Supervisors maintaining adequate staffing coverage to ensure operational demands are met.
  • Participate with director in reviewing performance indicators included but not limited to claim edit work queues, POS co-pays and payments, charge entry completion.
  • ensure the accuracy of all data collected in order to support encounter integrity and claim submission

FERC Supervisor

RGH
04.2012 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Access Associate

RGH
05.2002 - 04.2012
  • Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
  • Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
  • Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
  • Enhanced patient experience by providing timely and efficient registration services.

Education

GED -

Marion JR/SR High School
Marion, NY

Associate of Applied Science - Accounting And Data Processing

Rochester Business Institute
Rochester NY
05-1993

Skills

  • Positive attitude
  • Computer skills
  • Relationship building
  • Calm and patient demeanor

Timeline

Teaching Assistant

Marion Central School
09.2024 - Current

FERC(Front End Revenue Cycle) Manager

RGH
03.2020 - 06.2024

FERC Supervisor

RGH
04.2012 - 03.2020

Access Associate

RGH
05.2002 - 04.2012

GED -

Marion JR/SR High School

Associate of Applied Science - Accounting And Data Processing

Rochester Business Institute

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