Jennifer Williams
Davenport,USA
Summary
Dynamic management professional with extensive expertise in human resources, leadership, program administration, and relationship building. Proven ability to drive organizational success through strategic planning and effective team collaboration. Committed to fostering a positive workplace culture while enhancing employee engagement and performance and ready to contribute to a forward-thinking organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
HR Operations Manager
Davenport Public Library
05.2017 - Current
- Work collaboratively with staff to establish and implement library goals, objectives, and procedures.
- Recruits, tests, interviews, hires, orients new employees and all associated on-boarding.
- Stays current on federal, state, and case laws changes, monitoring labor law updates for changes that affect personnel management.
- Monitors time clock, prepares and distributes payroll, monitors accrual and usage of leave time.
- Approve and track FMLA benefits.
- Assist with training and staff development. Serves as the contact for union questions and issues and a resource for the interpretation of the AFSCME Union Contract.
- Investigates complaints and grievances, recommending courses of action to resolve such issues.
- Coaches and mentors the department supervisors as needed to create a high functioning leadership team.
- Facilitates team building and collaboration across workgroups, departments, and individuals.
- Lead the implementation of library safety and health practices, monitoring and tracking OSHA and ADA required data. Serves as the volunteer coordinator.
- Maintains confidential employee records such as payroll information, employee files and performance appraisals.
Executive Director/School Health Supervisor
School Health Link Inc
09.2016 - 05.2017
- Manage the day to day operations of clinics and services.
- Supervision and training of medical and administrative staff and promotion of staff retention.
- HIPAA Compliance Officer and responsible for quality control, CLIA, and OSHA standards.
- Community liaison between schools, local agencies, and clinic personnel.
- Plan and organize for Board of Director meetings and maintain ongoing communication.
- Write and obtain additional funding and grants to ensure fiscal integrity.
- Budget preparation, analysis, decision-making and reporting.
- Adhere to state operation guidelines and requirements.
- Monitor and approve payroll and all financial decisions.
- Responsible for signing all agreements, contracts and other instruments on behalf of the clinics.
Service Coordinator
Lutheran Services
07.2014 - 09.2016
- Manage the day to day operation of the program.
- Create and manage program operating budget.
- Provide support, coaching, training and annual performance reviews to supervising staff.
- Monitor and enter data in HR management systems throughout the program.
- Manage hiring and on-boarding of new hires and ensure retention.
- Provide on-going training opportunities for staff growth and development.
- Ensure that program data and documentation is kept updated in all databases.
- Offer guidance and support on personnel issues and enforce agency policies and procedures.
- Monitor and approve payroll for program staff.
- Organize and facilitate program groups and meetings.
- Adhere to federal and state program and employment regulations.
Program Coordinator
Child Abuse Council
09.2011 - 07.2014
- Manage the day to day operation of the program.
- Provide support, coaching, training and annual performance reviews to assigned staff.
- Monitor and review case files, file documentation and data entry for completeness and accuracy.
- Ensure that essential program service data is collected and that data entry is completed.
- Review and approve time sheets, time off requests, and other personnel documents.
- Serve as point of contact for program referrals.
- Conduct weekly team meetings with staff and quarterly Advisory Committee meetings.
- Manage hiring and on-boarding of new hires and ensure retention.
- Monitor and approve payroll for program staff.
- Offer guidance and support on personnel issues and enforce agency policies and procedures.
Center Supervisor
Community Action of Eastern Iowa
10.2001 - 09.2011
- Staff development, supervision, orientation, and mentoring.
- Ensure state and federal regulations are being maintained.
- Communication and orientations with parents.
- Register and maintain children files.
- Provide support and guidance to children and families.
- Maintain grant and funding requirements throughout the year.
- Prepare and carry out monthly family and center meetings.
Education
Master of Science - Human Resource Management
Argosy University-Phoenix Online Division
Phoenix, AZ09.2014
Bachelor of Arts - Elementary Education
Marycrest International University
Davenport, IA05.2000
Skills
- Budgeting
- Program management
- Supervision
- Performance management
- HRIS
- Talent acquisition
- Payroll
- Data analysis
- Customer service
- Strategic planning
- Onboarding
- Change management
- Mentoring and coaching
- Union negotiation
- Policy creation and implementation
Certification
Driver's License
Timeline
HR Operations Manager
Davenport Public Library
05.2017 - Current
Executive Director/School Health Supervisor
School Health Link Inc
09.2016 - 05.2017
Service Coordinator
Lutheran Services
07.2014 - 09.2016
Program Coordinator
Child Abuse Council
09.2011 - 07.2014
Center Supervisor
Community Action of Eastern Iowa
10.2001 - 09.2011
Bachelor of Arts - Elementary Education
Marycrest International University
Master of Science - Human Resource Management
Argosy University-Phoenix Online Division