Jennifer Williams
Groveland
Summary
Dynamic customer service professional with a positive attitude and strong teamwork skills, honed at Disney. Proven ability to enhance guest experiences through effective problem-solving and clear communication. Recognized for maintaining high safety standards and attention to detail, contributing to a welcoming environment and operational efficiency.
Overview
13
13
years of professional experience
Work History
Team Member
Tractor Supply
02.2022 - Current
- Assisted customers with product selection and provided knowledgeable support on merchandise features.
- Maintained inventory accuracy through regular stock checks and organized displays for optimal visibility.
- Collaborated with team members to ensure efficient checkout processes and enhance customer service experience.
- Executed store merchandising strategies by arranging products according to company guidelines and promotional needs.
- Supported daily operations by restocking shelves and ensuring cleanliness throughout the sales floor.
- Utilized point-of-sale systems to process transactions accurately and handle customer inquiries efficiently.
- Adapted quickly to changes in store layout and promotions, enhancing overall shopping experience for customers.
- Engaged in continuous learning about new products and services to better assist customers during their visit.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Cast Member
Disney
12.2016 - 09.2021
- Delivered exceptional guest service in high-traffic areas, enhancing overall visitor experience.
- Collaborated with team members to maintain cleanliness and organization of workspaces, ensuring safety standards.
- Assisted in daily operations by managing merchandise displays and inventory levels for optimal guest engagement.
- Adapted quickly to changing environments and guest needs, demonstrating flexibility in fast-paced situations.
- Received training in operational procedures and safety protocols, fostering a secure environment for guests and staff.
- Employed conflict resolution skills to address guest concerns effectively, maintaining satisfaction levels during peak times.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
Attractions Team Member
Universal Orlando
02.2015 - 01.2017
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Attractions Cast Member
Disney
02.2013 - 02.2015
- Delivered exceptional guest experiences through engaging interactions and personalized service.
- Maintained cleanliness and safety standards across attractions to ensure guest satisfaction.
- Collaborated with team members to efficiently manage attraction operations during peak hours.
- Implemented improvements in guest flow management, reducing wait times and enhancing overall experience.
- Provided immediate support during emergency situations, ensuring guest safety and adherence to protocols.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
- Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
Education
High School Diploma -
Dothan High School
Dothan, AL05.2009
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Workplace safety
Timeline
Team Member
Tractor Supply
02.2022 - Current
Cast Member
Disney
12.2016 - 09.2021
Attractions Team Member
Universal Orlando
02.2015 - 01.2017
Attractions Cast Member
Disney
02.2013 - 02.2015
High School Diploma -
Dothan High School