Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Williamson

Hendersonville,NC

Summary

Dynamic General Manager with a proven track record at Nouria/Enmarket South, excelling in inventory management and staff training. Expert in enhancing customer relationships and ensuring compliance, I effectively resolved complaints, boosting satisfaction and loyalty. Skilled in budgeting and cash handling, I fostered a high-performing team dedicated to operational excellence.

Overview

28
28
years of professional experience

Work History

General Manager

Nouria/Enmarket south
arden, North Carolina
09.2013 - Current
  • Managed inventory levels and implemented stock replenishment strategies.
  • Trained staff on company policies and operational procedures for consistency.
  • Ensured compliance with health and safety regulations across all store activities.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Assistant Store Manager

Triangle stop
hendersonville, nc
06.2012 - 08.2013
  • Collaborated with team to manage daily store operations efficiently.
  • Oversaw inventory management to ensure product availability and accuracy.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Enforced company policies to maintain a safe shopping environment for customers.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Wait Staff Member

Fatz
hendersonville, nc
08.2000 - 04.2011
  • Provided exceptional customer service to enhance dining experiences.
  • Maintained cleanliness and organization of dining area and utensils.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Accurately processed customer orders and managed payments.
  • Communicated effectively with guests to address inquiries and concerns.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.

manager

The Shoe Dept
greenville, SC
05.1997 - 06.2003
  • Managed daily operations and staff scheduling for retail footwear department.
  • Oversaw inventory management and ensured product availability on the sales floor.
  • Led employee training sessions to enhance customer service skills and product knowledge.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Business Administration

Blue Ridge Community College
Hendersonville

Skills

  • Inventory management and budgeting
  • Compliance and enforcement
  • Staff training and scheduling
  • Customer relationship management
  • Cash handling

Timeline

General Manager

Nouria/Enmarket south
09.2013 - Current

Assistant Store Manager

Triangle stop
06.2012 - 08.2013

Wait Staff Member

Fatz
08.2000 - 04.2011

manager

The Shoe Dept
05.1997 - 06.2003

Business Administration

Blue Ridge Community College

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