Jennifer Willien
Kernersville,NC
Summary
Professional with over two decades of experience in customer service, management, and administrative support, effectively leveraging communication and active listening skills to foster teamwork and adaptability. Demonstrates leadership and attention to detail, ensuring high-quality support and resource management. Passionate about creating supportive environments that enhance family well-being through psychotherapeutic caregiver-child interventions and collaboration for positive change in community-based services and supports.
Overview
24
24
years of professional experience
Work History
HOPE FOR THE HOLIDAYS SPECIALIST
Children's Home Society of NC
09.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time.
ADMINISTRATIVE ASSISTANT
Triad Wildlife Experts Inc.
01.2020 - 01.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
CAREGIVER
Personal Leave
01.2016 - 01.2020
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Collaborated with physicians to develop individualized care plans addressing specific needs.
FINANCIAL SERVICE REPRESENTATIVE II
First Citizens Bank & Trust
01.2013 - 01.2016
- Operated in dynamic, high-volume environments to provide skilled assistance to several customers each day.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
TELLER/TELLER SUPERVISOR
Capital Bank
01.2011 - 01.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
REGIONAL MANAGER
American Kiosk Management LLC
01.2007 - 01.2011
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
SALES ASSOCIATE
Walmart Inc.
01.2001 - 01.2007
Education
BACHELORS - PSYCHOLOGY
Liberty University
Lynchburg, VA12.2024
ASSOCIATES - HUMAN SERVICES
Forsyth Technical Community College
Winston Salem, NC05.2023
FOUNDATIONAL SKILLS CERTIFICATE -
Forsyth Technical Community College
Winston Salem, NC05.2023
INTELLECTUAL/DEVELOPMENTAL DISABILITIES CERTIFICATE -
Forsyth Technical Community College
Winston Salem, NC05.2023
Skills
- Active Listening
- Attention to Detail
- Self-Motivated
- Adaptability
- Team Player
- Leadership
- Communication
- Problem-solving
- Customer Service
- Management
- Administrative Support
- Emotional Regulation
- Cognitive Behavioral Therapy
- Group Therapy
- Parent Coach
- Management Collaboration
Timeline
HOPE FOR THE HOLIDAYS SPECIALIST
Children's Home Society of NC
09.2024 - Current
ADMINISTRATIVE ASSISTANT
Triad Wildlife Experts Inc.
01.2020 - 01.2023
CAREGIVER
Personal Leave
01.2016 - 01.2020
FINANCIAL SERVICE REPRESENTATIVE II
First Citizens Bank & Trust
01.2013 - 01.2016
TELLER/TELLER SUPERVISOR
Capital Bank
01.2011 - 01.2013
REGIONAL MANAGER
American Kiosk Management LLC
01.2007 - 01.2011
SALES ASSOCIATE
Walmart Inc.
01.2001 - 01.2007
FOUNDATIONAL SKILLS CERTIFICATE -
Forsyth Technical Community College
INTELLECTUAL/DEVELOPMENTAL DISABILITIES CERTIFICATE -
Forsyth Technical Community College
BACHELORS - PSYCHOLOGY
Liberty University
ASSOCIATES - HUMAN SERVICES
Forsyth Technical Community College
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