JENNIFER WILFORD
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Office Manager
Grand Vista Advisors
01.2024 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted with preparation of income tax returns.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Human Resources Administrative Assistant
Titan Engineered Solutions
01.2022 - 06.2023
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Prepared and balanced account transactions for accurate reporting
- Managed HR recordkeeping, including enticing new hires, status changes and enrollments
- Organized employee records consistently, staying compliant with internal and government requirements
- Supported accounts payable and receivable staff with invoicing, depositing and processing payments
- Maintained vendor records and accounting histories, tracking purchases to reduce errors
- Balanced timecard data as part of payroll delivery
- Assisted in administration of strategy and execution of programs, projects, and new operations procedures
Office Manager
Plastifab Inc.
06.2020 - 12.2021
- Drove business processes to deliver operational consistency resulting in optimal productivity and efficiency
- Partnered with human resources to organize screening and interviewing of potential employees
- Evaluated and reviewed office production and procedures to improve efficiency
- Placed orders, monitored usage, and coordinated stocking to control office supplies
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Issued receipts, invoices, and billing statements
- Supported accounts payable and receivable staff with invoicing, depositing, and processing payments
Office Manager/Bookkeeper
Photo Design of Arizona
02.2018 - 06.2020
- Employed safety and security procedures to protect sensitive information
- Built collaborative working relationships within organization to achieve goals
- Reconciled accounts and managed documents to facilitate office operations
- Placed orders, monitored usage, and coordinated stocking to control office supplies
- Strengthened budget planning by contributing administrative expertise and operations knowledge
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Kept depository accounts current and accurate with timely reconciliations
- Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues
- Issued receipts, invoices, and billing statements
- Minimized aging accounts by monitoring open balances and pursuing payments
- Assisted with tax process by preparing records and statements
- Supported accounts payable and receivable staff with invoicing, depositing, and processing payments
Bookkeeper/Office Manager
Futureway Mechanical
04.2014 - 01.2018
- Processed payroll, electronic deposits and employee pay adjustments
- Researched and resolved collections and billing disputes with tact and efficiency
- Updated employee paperwork and records
- Provided scheduling and ensured timely and effective allocation of resources and calendars
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines
Administrative Assistant/Bookkeeper
Triple Seven Painting
01.2012 - 06.2016
- Prepared and balanced deposits and posted payments to accounts
- Managed accurate accounts payable and receivable actions, distributing invoices, updating accounts, and issuing payments
- Kept depository accounts current and accurate with timely reconciliations
- Maintained a financial aid activity database and prepared routine statistical reports and correspondence
- Supervised payroll, electronic deposits, and employee pay adjustments
- Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment
Office Manager/Bookkeeper
Pepsi Bottling Group
12.2006 - 09.2011
- Managed office inventory by maintaining documentation of stock
- Updated employee paperwork and records
- Oversaw training and daily performance of 75 staff members
- Provided scheduling and ensured timely and effective allocation of resources and calendars
- Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance
- Generated financial reports for management review
- Managed financial documentations such as expense reports and invoices
- Supported business success through practical solutions in inventory management, resource allocation, and customer relationship development
- Reinforced company's culture of safety, inclusivity, and teamwork with regular team meetings
- Motivated employees and maximized job satisfaction with successful training, mentoring, and morale-boosting strategies
Office Manager/Scheduler
North Scottsdale Pediatrics
06.2005 - 12.2006
- Registered patients and scheduled appointments
- Ensured patient confidentiality by making sure health information was secured
- Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations
Business Office Manager
Victoria Properties Management
01.2000 - 06.2005
- Interviewed, on-board, developed and oversaw daily activities of 55 clerical and administrative office personnel
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance
- Instituted and built a dynamic team of astute and successful administrative professionals that supported all corporate growth and productivity objectives
- Processed and tracked employee time-sheets and submitted to administration for approval
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Education
Associate of Science -
Mesa Community College
Mesa, AZ05.2001
Skills
- Quickbooks
- Staff supervision
- Vendor management
- Inventory control
- Policy development
- Financial reporting
- Project management
- Computer skills
- MS office
Additional Information
AR / AP (8 years) Bookkeeping, (8 years) Quickbooks
Timeline
Office Manager
Grand Vista Advisors
01.2024 - 03.2025
Human Resources Administrative Assistant
Titan Engineered Solutions
01.2022 - 06.2023
Office Manager
Plastifab Inc.
06.2020 - 12.2021
Office Manager/Bookkeeper
Photo Design of Arizona
02.2018 - 06.2020
Bookkeeper/Office Manager
Futureway Mechanical
04.2014 - 01.2018
Administrative Assistant/Bookkeeper
Triple Seven Painting
01.2012 - 06.2016
Office Manager/Bookkeeper
Pepsi Bottling Group
12.2006 - 09.2011
Office Manager/Scheduler
North Scottsdale Pediatrics
06.2005 - 12.2006
Business Office Manager
Victoria Properties Management
01.2000 - 06.2005
Associate of Science -
Mesa Community College
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