Jennifer Willis
Suisun City
Summary
Experienced and compassionate registered nurse with many years of expertise in critical care, medical-surgical, and telehealth environments. Skilled in remote patient assessment, telephonic triage, and clinical decision-making to provide high-quality care over the phone. Adept at guiding patients to appropriate care pathways, educating on treatment plans, and coordinating with healthcare providers. Proficient in electronic health records (EHR), interdisciplinary collaboration, and patient advocacy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Critical Care Registered Nurse
NorthBay Medical Center
06.2019 - Current
- Conducted rapid patient assessments and triage in high-acuity settings, including cardiac, respiratory, and neurological emergencies.
- Provided comprehensive patient education to promote adherence to treatment plans and self-care management.
- Utilized clinical judgment and communication skills to guide patients and families through complex health concerns.
- Collaborated with physicians and specialists to ensure seamless care transitions and patient safety.
Medical Surgical Registered Nurse
NorthBay Medical Center
02.2013 - 06.2019
- Provided direct patient care and triage, monitoring for changes in condition and escalating care as needed.
- Educated patients and families on post-discharge care, chronic disease management, and medication safety.
- Mentored and trained new nurses in patient communication, EHR documentation, and clinical procedures.
Primary Care and Telephonic Triage Nurse
Luke and Associates
01.2010 - 02.2013
- Performed telephonic triage, evaluating symptoms, prioritizing urgency, and directing patients to appropriate care levels.
- Educated patients on medication adherence, chronic disease management, and preventative health strategies.
- Managed electronic health records (EHR) to document patient interactions and ensure care continuity.
- Assisted physicians in coordinating referrals and follow-up care based on telehealth assessments.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ03-2015
Associate of Science - Nursing
Pacific Union College
Angwin, CA06-2012
Associate of Applied Science - Dental Hygiene
Community College of The Air Force
Montgomery, AL02-2004
Skills
Telephonic Triage & Remote Patient Assessment
Clinical Decision-Making & Symptom Evaluation
Patient Education & Chronic Disease Management
Care Coordination & Provider Communication
Electronic Health Records (EHR) Documentation
Strong Verbal Communication & Empathy
Accomplishments
Northbay Healthcare first Daisy Award winner for nursing excellence
Certification
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Trauma Nursing Core Course (TNCC) Emergency Nurses Association
- NIH Stroke Scale (NIHSS) certification
Timeline
Critical Care Registered Nurse
NorthBay Medical Center
06.2019 - Current
Medical Surgical Registered Nurse
NorthBay Medical Center
02.2013 - 06.2019
Primary Care and Telephonic Triage Nurse
Luke and Associates
01.2010 - 02.2013
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Pacific Union College
Associate of Applied Science - Dental Hygiene
Community College of The Air Force
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