Summary
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Jennifer Wills

Jennifer Wills

Medical Assistant
San Jose,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Medical Assistant

Concentra
06.2022 - 06.2023
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
  • Maintained physician schedules and schedule metrics.
  • Specialty MA for in-house Orthopedic Surgeon, handling surgery scheduling and pre-authorization.
  • Developed and completed special clinic progresses to streamline the efficiency of patient care.
  • Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
  • Administered injections and medications, performed phlebotomy, EKG's, PFT's, respiratory fit tests, dressed wounds, performs urine drug screens, audiograms and collected lab specimens for testing.

Stay at Home Parent and Personal Assistant

Wills Family Household
07.2008 - 06.2023
  • Developed and implemented activities to improve husband and children's quality of life.
  • Kept detailed track of house
    sehold and maintenance inventory and schedul
    es.
  • Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Helped clients to maintain independence and quality of life.
  • Maintained entire family's schedule and organized events.
  • Coordinated appointments with medical professionals.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Medical Assistant

SVMD
04.2025 - 08.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits. Boosted patient scores by 50%.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed urinalysis and giving injections.
  • Trained new MA's.

Medical Assistant II

Sutter Health
06.2023 - 04.2025
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Oversaw Patch Testing Clinic and applying patch test allergens at about 1,200 per week utilizing specialty trays such as North American Series, Etc.
  • Assists with Mohs surgery
  • 2023 Flu Champion

Education

Master of Science - Business Administration And Management

Mount Mercy University
Cedar Rapids, IA
05.2024

Diploma - Medical Assisting

Unitek College - Fremont
Fremont, CA
01.2022 - 09.2022

Bachelor of Science - Human Resources Management

Mount Mercy College
Cedar Rapids, IA
06.2008

Skills

  • American Heart Association CPR AED (CPR AED)
  • Certified Clinical Medical Assistant-State of California and NHA
  • Emergency Response Preparedness
  • Blood and Tissue Collection
  • Medical terminology in English
  • Equipment Sterilization

Affiliations

  • SHRM

Accomplishments

• Led a self-esteem focused group for 8th grade girls as a volunteer at the Linn-Mar Community School District in Marion, Iowa

• Volunteered at the Prairiewoods Franciscan Spirituality Center, where I successfully developed and managed the budget for an Adult Summer Camp.

• Authored grant proposals on behalf of a church community, securing housing funds for immigrant families fleeing Africa.

  • Recognized for going above and beyond the call of duty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Medical Assistant

SVMD
04.2025 - 08.2025

Medical Assistant II

Sutter Health
06.2023 - 04.2025

Medical Assistant

Concentra
06.2022 - 06.2023

Diploma - Medical Assisting

Unitek College - Fremont
01.2022 - 09.2022

Stay at Home Parent and Personal Assistant

Wills Family Household
07.2008 - 06.2023

Master of Science - Business Administration And Management

Mount Mercy University

Bachelor of Science - Human Resources Management

Mount Mercy College

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