Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jennifer Willy

Crown Point,IN

Summary

Dynamic finance and sales professional with a proven track record at HSBC Bank, excelling in customer service and problem resolution. Known for increasing regional sales by implementing strategic marketing plans and fostering strong client relationships. Dependable and organized, consistently exceeding targets while maintaining a friendly, collaborative approach.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Customer Service/Accounting

Lake County Parks Department
04.2017 - 10.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Regional Sales Manager

Clickspeed
03.2010 - 11.2010

This company tried to open new doors for consumers to apply for online financing.

We tried to establish a presence in the automotive industry but it was struggling at the time therefore I didn't stay.

Regional Sales Manager

HSBC Bank
03.2004 - 10.2009
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Finalized sales contracts with high-value customers.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.

Finance Director

Ridgeway Chevrolet
03.2000 - 01.2003

Took dealership that had no subprime department to leading in highest sales in the area.

Set sales records consistently.

Built relationships with finance companies.

Quick turn time on contracts in transit.

Regional Sales Manager

AmeriCredit Financial Services
01.1998 - 11.2000

Built and developed strong relationships with assigned automotive dealers.

Created and streamlined better ways to get financing for customers quickly and easily.

Continually brought up sales and profitability and brought down losses.

Lead sales team consistently monthly.

Put Americredit on the board in my region

Finance Manager

Terry Shaver Pontiac/Mercedes-Benz
01.1998 - 11.1999
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Led negotiations for major contracts, achieving favorable terms and significant cost savings.

Sales Manager

Terry Detrich Chrysler/Plymouth
03.1992 - 10.1997
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

Education

Diploma - English/Business

Crown Point High School
Crown Point Indiana
06.1985

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution

Accomplishments

Won awards and gifts continually throught my career.

Set sales records.

Set lowest repossession rates are both finance companies.

Certification

Ryan's School of Finance

Insurance Licenses

Timeline

Customer Service/Accounting

Lake County Parks Department
04.2017 - 10.2024

Regional Sales Manager

Clickspeed
03.2010 - 11.2010

Regional Sales Manager

HSBC Bank
03.2004 - 10.2009

Finance Director

Ridgeway Chevrolet
03.2000 - 01.2003

Regional Sales Manager

AmeriCredit Financial Services
01.1998 - 11.2000

Finance Manager

Terry Shaver Pontiac/Mercedes-Benz
01.1998 - 11.1999

Sales Manager

Terry Detrich Chrysler/Plymouth
03.1992 - 10.1997

Diploma - English/Business

Crown Point High School
Jennifer Willy