Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wilson

Lexington,NC

Summary

Encouraging manager and logicial problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Director of Sales

Narsi Properties
Salisbury , NC
01.2022 - 09.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Dual Director of Sales

Intermountain Management
Lawton , OK
09.2021 - 01.2022
  • Connected with prospects through cold calling and local-area networking.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Provided documentation of processes to comply with regulations and company policies.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Front Desk Representative

Intermountain Management
Lawton, OK
03.2021 - 09.2021
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Promptly answer multi-line phone system and greet callers enthusiastically.
  • Receive packages and mail at front desk and disperse to correct employees.
  • Report facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved customer issues quickly and professionally.

Stow Associate

Amazon
Oklahoma City, OK
12.2020 - 03.2021
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Stowed items from totes to bins

Front Desk Representative

Hilton Garden Inn
Lawton , OK
08.2020 - 12.2020
  • Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Take reservations over phone, in person and via computer for guests and provided confirmation information.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered guest questions and referred to local points of interest.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Performed basic daily bookkeeping tasks.

Assistant General Manager

Homewood Suites By Hilton Lawton
Lawton , OK
02.2020 - 08.2020
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Director of Sales

Homewood Suites By Hilton Lawton
Lawton, OK
05.2017 - 08.2020
  • Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
  • Improved productivity by increasing customer feedback and maintaining long-term business goals.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated room and event space prices to save company costs.
  • Resolved customer issues quickly and managed accounts to increase sales.
  • Displayed enthusiasm and delivered great service during client meetings, resulting in boost in customer satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Generated clients and secured $351,393 in sales in the last 12 months.
  • Active member of Lawton CVB.
  • Organized sales paperwork, presented proposals and finalized contracts
  • Work front desk and assist in operations needs.

Full Time Key Holder

CVS
Lawton & Marion, OK & IL
10.2016 - 06.2017
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.

Home DayCare Provider

Self
Tarawa Terrace, NC
01.2008 - 07.2009
  • Developed rapport to create safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.

Part Time Key Holder

Lane Bryant
Marion, IL
02.2004 - 09.2006
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.

Education

High School Diploma - undefined

Marion Senior High School
Marion, IL
1997

Skills

  • Team oriented
  • Self-motivated
  • Organization
  • Staff management
  • Communication skills
  • Time efficient
  • Attention to detail
  • Scheduling
  • Project organization

Timeline

Director of Sales

Narsi Properties
01.2022 - 09.2022

Dual Director of Sales

Intermountain Management
09.2021 - 01.2022

Front Desk Representative

Intermountain Management
03.2021 - 09.2021

Stow Associate

Amazon
12.2020 - 03.2021

Front Desk Representative

Hilton Garden Inn
08.2020 - 12.2020

Assistant General Manager

Homewood Suites By Hilton Lawton
02.2020 - 08.2020

Director of Sales

Homewood Suites By Hilton Lawton
05.2017 - 08.2020

Full Time Key Holder

CVS
10.2016 - 06.2017

Home DayCare Provider

Self
01.2008 - 07.2009

Part Time Key Holder

Lane Bryant
02.2004 - 09.2006

High School Diploma - undefined

Marion Senior High School

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Jennifer Wilson