Jennifer Wilson
Rowlett,TX
Summary
- Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
- Energetic retail banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
- Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Retail Banker II
Woodforest Bank
06.2017 - Current
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
Collections Specialist
Capital One Auto Finance
06.2012 - 05.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05.2001
Skills
- Balance Cash Drawers
- Manage Customer Accounts
- Financial Decision Assistance
- Consumer Banking
- Bank Product Sales
- Product and Service Sales
- Secure Bank Vaults
- Training Classes
Timeline
Retail Banker II
Woodforest Bank
06.2017 - Current
Collections Specialist
Capital One Auto Finance
06.2012 - 05.2017
High School Diploma -
Rowlett High School