Jennifer Wilson
Greenville,SC
Summary
Accomplished leader with a proven track record at Cintas, driving business growth and operational excellence. Expert in P&L management and customer experience enhancement, with a knack for leadership and new business development. Achieved significant revenue increases by implementing strategic initiatives and fostering team development.
Overview
10
10
years of professional experience
Work History
General Manager
Cintas
04.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. YOY growth exceeded 15% per year
- Year 1 produced $10,000,000 in annual sales. By year 3 exceeding $15,000,000.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Manager
Cintas
06.2019 - 04.2022
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Managed a team of 8 SSR's that generated $2,000,000 annually.
- Received 75 out 84 KPI's annually
Service Supervisor
Cintas
09.2018 - 06.2019
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
Sales Service Representative
Cintas
06.2015 - 09.2018
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
Education
Business
Piedmont Technical College
Greenwood, SC05-1998
Skills
- Performance improvement
- Inventory control
- Skilled negotiator
- New business development
- Leader
- Consistently meet goals
- Performance evaluations
- Staff motivation
- Contract negotiations
- Sales analysis
- Employee development
- Customer experiences
- P&L management
- Leadership
Accomplishments
4 Outstanding Achievement Awards
FY24 Sunrise Revenue Growth Award
FY21 Above & Beyond Award
FY18, FY20 & FY21 Winners Circle Award
FY20 Covid Sales MVP
FY20 Service Manager Rookie of the Year
6 Quarterly Summit Awards
Timeline
General Manager
Cintas
04.2022 - Current
Service Manager
Cintas
06.2019 - 04.2022
Service Supervisor
Cintas
09.2018 - 06.2019
Sales Service Representative
Cintas
06.2015 - 09.2018
Business
Piedmont Technical College
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