Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wilson

Batavia,OH

Summary

Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.

Overview

14
14
years of professional experience

Work History

Surgery Scheduler

UC Health
Cincinnati, OH
09.2023 - Current
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Worked effectively in team environments to make the workplace more productive.

Receptionist

Dr Parobek DDS
Amelia, OH
11.2020 - 09.2021
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Sorted incoming mail and directed to correct personnel each day.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted visitors and provided them with assistance.
  • Processed payments and updated accounts to reflect balance changes.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Receptionist/Surgery Scheduler

Rogers Family Dentistry
Cincinnati, OH
04.2011 - 03.2020
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Verified accuracy of billing information prior to submitting claims.
  • Managed appointment reminders for upcoming surgeries via phone or mailers.
  • Scheduled follow-up appointments as designated by physician.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.

Education

LPN Diploma - Nursing

Brown Mackie College
Cincinnati, OH
07-2006

GED -

Anderson High School
Cincinnati, OH
05-2000

Skills

  • Scheduling expertise
  • Software familiarity
  • Documentation scanning
  • Teamwork orientation
  • Payment collection
  • HIPAA compliance
  • Following up with patients
  • Verifying insurance
  • Schedule coordination
  • Data entry proficiency
  • Copay collecting
  • Insurance pre-certifications
  • Obtaining authorizations
  • Maintaining confidentiality
  • Pre-authorization management
  • Patient coordination
  • Checking in patients

Timeline

Surgery Scheduler

UC Health
09.2023 - Current

Receptionist

Dr Parobek DDS
11.2020 - 09.2021

Receptionist/Surgery Scheduler

Rogers Family Dentistry
04.2011 - 03.2020

LPN Diploma - Nursing

Brown Mackie College

GED -

Anderson High School

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Jennifer Wilson