Jennifer Wilson
Clarksville,TN
Summary
Qualified Optician bringing more than 20 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Reliable employee with good cleaning, time management and restocking abilities. Dedicated to completing work on-time and going above and beyond with each activity.
Overview
25
25
years of professional experience
Work History
Licensed Dispensing Optician
America's Best Contacts And Eyeglasses
10.2020 - Current
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
ABO/NCLE Certified Apprentice Dispensing Optician
Lens Crafters
03.2019 - Current
- Supported Optical department by compiling paperwork and taking detailed meeting minutes.
- Achieved cost-savings by developing functional solutions to various problems.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including schedule building and customer satisfaction surveys
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
- Collaborated with others to discuss new Optical sales opportunities.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
ABO Certified Optician and Contact Lens Associate
Vanderbilt University Medical Center
04.2016 - 03.2019
- My job responsibilities at VUMC started off as an Optician in the Optical shop and evolved to heading up the contact lens ordering department.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Repaired and adjusted frames to meet customer needs.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Managed client frame selection processes and walked through lens options.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Improved customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to all kinds of problems.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
ABO Certified Optician
Discover Vision Centers
01.2008 - 04.2016
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Repaired and adjusted frames to meet customer needs.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bill Collector
Kansas Counselors, Inc
04.2007 - 01.2008
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 50% recovery rate.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
- Oversaw disputes resolution and reconciliation for client accounts.
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
- Routinely contacted account holders with balances past due to resolve delinquencies.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Non-certified Optician
Walmart
04.2003 - 04.2007
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Managed client frame selection processes and walked through lens options.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Repaired and adjusted frames to meet customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
Stocker
Walmart
12.1999 - 04.2003
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Palletized merchandise for easy movement to sales floor locations.
- Assisted customers by locating items and moving heavy purchases to vehicles.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Updated signage to reflect new pricing or temporary promotional strategies.
- Blocked and faced all products on shelves and displays to meet company policies.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Properly disposed of debris and box packaging.
- Noted current product inventory levels to support completion of order requests and audits.
- Stocked and rotated products, supplies and paper goods.
- Greeted customers and retrieved products requested.
- Monitored the work space to ensure that it was neat, orderly and safe.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Checked shelves to ensure adequate stock.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Education
High School Diploma -
Shawnee Mission South High School
Overland Park, KSSome College (No Degree) -
Emporia State University
Emporia, KSCertificate - Opticianry
American Board of Opticianary
Certificate - Contact Lenses
National Contact Lens Examiners
L.D.O - Opticianry
American Board of Opticianry Practical Examination
Skills
- I have excellent customer service skills that have been used for over 30 years
- Sales related positions for over 25 years now
- Filing
- Insurance
- Inventory management
- Invoicing
- Sales
- Liscensed Dispensing Optician
- Schedule Coordination
- Payment processing
- Customer service understanding
- Cash Handling
- Documentation abilities
- Appointment Scheduling
- Verifying prescriptions
- Conducting fittings
- Selecting frames
- Problem resolution
- Team management
- Business operations
- Relationship development
- Supervision
- Operational improvement
- Electronic Health Records Systems
- Operational Requirements
- Educate Clients
- Patient Medical Histories
- Lens Prescription
Languages
American Sign Language
Limited Working
Timeline
Licensed Dispensing Optician
America's Best Contacts And Eyeglasses
10.2020 - Current
ABO/NCLE Certified Apprentice Dispensing Optician
Lens Crafters
03.2019 - Current
ABO Certified Optician and Contact Lens Associate
Vanderbilt University Medical Center
04.2016 - 03.2019
ABO Certified Optician
Discover Vision Centers
01.2008 - 04.2016
Bill Collector
Kansas Counselors, Inc
04.2007 - 01.2008
Non-certified Optician
Walmart
04.2003 - 04.2007
Stocker
Walmart
12.1999 - 04.2003
High School Diploma -
Shawnee Mission South High School
Some College (No Degree) -
Emporia State University
Certificate - Opticianry
American Board of Opticianary
Certificate - Contact Lenses
National Contact Lens Examiners
L.D.O - Opticianry
American Board of Opticianry Practical Examination
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