Jennifer Wilson
San Antonio,TX
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
27
27
years of professional experience
Work History
Collections Specialist
Medline Industries, Inc
06.2022 - Current
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
Senior Collections Specialist
Vericast
06.2016 - Current
- Established and maintain an excellent record of performance managing a portfolio exceeding 50 million dollars
- Exceeds personal goals within portfolio, 83% current, and 90>, 2% or lower
- Helped reduce Date Sales Outstanding (DSO ratio) by two days
- Analyze payment plans and recovery accounts to ensure proper documentation and suitable triggers for immediate variance warning
- Identify and track monthly production activities and create detailed presentations for Senior Management
- Selected for technological innovation training in robotic process automation (RPA)
- Provide practical insight where RPA software applications can be utilized as the foundation for Workforce Virtualization
- Identify and standardize high volume, low value-added tasks that can be performed by RPA on a continuous basis and activities scaled up down when required
- Perform daily collection calls to customers and vendors, coordinating preventive maintenance of delinquent customer accounts, handles all credit related issues, working with internal/ external audit, tax dept, while utilizing, Oracle, Pivotal, Salesforce, and various other internal company software
Accounts Receivable Specialist
iHeartMedia
03.2014 - 05.2016
- Worked in close collaboration with cross-functional teams to initiate cash collection efforts and accounts reconciliation
- Assessed needs generating options and implemented solutions in line with clients' requirements
- Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports
- Achieved accounts receivable targets and contributed to company's profitability in securing revenues by verifying and posting accurate receipts
- Reviewed customers' billing questions and provided required documentation to resolve issues
Commercial Collector
Linebarger Goggan Blair & Sampson, LLP
01.2011 - 09.2013
- Experience in collecting governmental receivables
- Authorized and trained to collect government delinquencies
- Processed inbound and outbound calls to and from companies to obtain information and reach conclusive actions to resolve account
- Compliant with FDCPA and FTC rulings and guidelines
- Operated under time constraints and proficiency requirements
Operations Manager
Dealers' Electrical Supply
03.2004 - 02.2010
- Handled business accounts and records with high accuracy and full compliance with applicable regulations
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Taught employees how to resolve problems independently and meet targets through effective training programs
- Held team members responsible for reaching company objectives and processes
- Promoted ideas of team collaboration, continuous professional development, and optimal performance to build success-oriented culture
Group Marketing Agent
Southwest Airlines
06.1998 - 03.2004
- Consulted with clients on daily basis
- Served as primary contact for key accounts
- Facilitated in the implementation of client conflict resolution by offering alternatives for resolving key concerns and issues thus retaining client base
- Guided fellow employees with information such as computer skills, sales guidelines, and procedures
- Developed interpersonal skills, having dealt with a diversity of professional, customers, and staff members
- Quickly and effectively solve customer challenges
Education
Associate's Degree - Business Management
San Antonio Commuiny College
San Antonio, TXSkills
- Strong Integrity
- Multiple Priority Management
- Great Customer Service Skills
- Conflict Resolution
- Detailed and Organized
- Process Enhancements
- Solution Identification
- Resource Maximization
Timeline
Collections Specialist
Medline Industries, Inc
06.2022 - Current
Senior Collections Specialist
Vericast
06.2016 - Current
Accounts Receivable Specialist
iHeartMedia
03.2014 - 05.2016
Commercial Collector
Linebarger Goggan Blair & Sampson, LLP
01.2011 - 09.2013
Operations Manager
Dealers' Electrical Supply
03.2004 - 02.2010
Group Marketing Agent
Southwest Airlines
06.1998 - 03.2004
Associate's Degree - Business Management
San Antonio Commuiny College
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