Jen Wilson

• Company Overview: Modern Stoneworks is a small, Veteran owned business.
• Direct Report to Owner
• Manage Day to Day Business Operations
• Manage coordination between shop and office for workflow
• Interact daily with clients for sales, with strategic project management
• Direct client involvement to facilitate and close sales, to include value add options
• Developed and Implemented processes for sales
• Manage interview process and onboarding of new hires
• Manage and process payroll
• Modern Stoneworks is a small, Veteran owned business.
• Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
• Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.
• Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
• Implementing change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
• Led efforts to identify potential risks within business operations, developing contingency plans to minimize disruptions and ensure continuity.
• Managed cross-functional teams to ensure timely completion of projects and alignment with company objectives.
• Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
• Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
• Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.

• Company Overview: Aviation Photographer
• Recommend and Write Social Media Posts/Stories
• Contributing Website Editor
• Collaborate Website Development, Construction, Writing and Image Content
• Aviation Photographer
• Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
• Generated ideas for new content series or formats based on audience interests and market trends.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.

Provide Superior Client focus Sales

Achieved Highest Sales for our Location in less than 4 months

Superior, detailed client driven client support and service

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with clients to encourage repeat business.
• Built relationships with clients to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential clients
• Engaged with clients to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Direct Report to Principles
• Manage Day to Day operations
• Review/Select all Resumes potential hire
• On Board all new hires
• Manage and process all payrolls
• Identify, negotiate and build employee benefits packages
• Manage Business Insurances
• Manage Workers Compensation Claim
• Support and Manage Staff
• Manage Employee Paid Leave
• Maintain all general office supplies
• Maintain all vendors, office equipment leases and equipment
• Conduct and participate in Performance Reviews
• Research and update Policy and Procedure Manual
• Local Chamber of Commerce Representative for Small Business Leadership Development
• Annually- Plan, organize and coordinate marketing and events for staff, clients, Fortune 500 clients and Municipalities
• Routinely meet with Clients for various contract resolutions, billing issues, negotiations or discrepancies
• Prepare Budgets
• Quickbooks Accounting Pro Proficient
• Accounts Payable/Receivable
• Manage all Billing practices on a monthly
• Interface with Corporate Accountant on a quarterly basis to maintain all financial statements and for tax preparation
• Collections for all Past Due Balances
• Coordinate payments and contracts for multiple vendors
• Assist with Website development and maintenance
• Client Focused
• Maintain a safe and clean work environment at all times