Jennifer Wilson
Gillette
Summary
I have many years of customer service experience, automotive knowledge, and management skills. My experience is diverse and I believe that’s gives me an edge on many career opportunities.
Overview
25
25
years of professional experience
Work History
Service Manager
Alignment Pros Point S
10.2014 - Current
- Managed a high volume of incoming calls and inquiries, addressing customer concerns and scheduling appointments in a timely manner
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues and provided detailed information to customers regarding repair timelines
- Utilized extensive knowledge of automotive parts and services to accurately estimate costs for repairs and maintenance
- Provided exceptional customer service by promptly greeting customers, assessing their automotive needs, and recommending appropriate services
- Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust
Finance/Office Manager
Affordable Auto
04.2011 - 08.2014
- My duties consisted of assisting customers with purchasing vehicles that were suitable and within their budgets, pulling credit reports and analyzing them, discussing payment options, as well as choosing which bank would be best for the customers. I was in charge of tracking inventory, receiving and removing it from inventory as it was sold. Some of my other duties included training, title work, bookkeeping, banking and deposits.
Tax Preparer
A Fast Tax Service
12.2010 - 04.2012
- Prepare tax returns for individuals or small businesses, but do not have the background or responsibilities of an accredited or certified public accountant.
Supervisor
Carefree Cleaning
05.2004 - 10.2008
- Was in charge of supervising a crew and delegating work. Was responsible for general and industrial cleaning. Worked with a crew scrubbing and waxing tile floors. Ordered and stocked supplies.
Front Desk Clerk
Best Western Tower West Lodge
09.2000 - 07.2003
- Made and confirmed reservations via telephone and directly. Worked with large numbers of guests; checked them in-and-out, and making sure they were accommodated. Worked with computers entering data on a daily basis. Handled cash, checks, and credit card payments; balance guest accounts.
Education
High school diploma or GED - undefined
Campbell County High School
Gillette, WYAssociate of Applied Science - Business Management
Everest College
Phoenix04.2010
Skills
- Time management
- Phone Etiquette
- Clerical Experience
- Communication skills
- Positive attitude
Additional Information
- Computer proficiency.
- Knowledge of switchboard telephones.
- Excellent customer service skills.
Timeline
Service Manager
Alignment Pros Point S
10.2014 - Current
Finance/Office Manager
Affordable Auto
04.2011 - 08.2014
Tax Preparer
A Fast Tax Service
12.2010 - 04.2012
Supervisor
Carefree Cleaning
05.2004 - 10.2008
Front Desk Clerk
Best Western Tower West Lodge
09.2000 - 07.2003
High school diploma or GED - undefined
Campbell County High School
Associate of Applied Science - Business Management
Everest College