Jennifer Winchester
Macomb,MI
Summary
Accomplished and experience retail manager, with excellent organizational and customer service skills . An expert in office administration and HIPAA compliance, showcasing strong multitasking ability and attention to detail. Proven track record in enhancing operational efficiency and maintaining positive client relationships.
Overview
17
17
years of professional experience
Work History
New Patient Coordinator
Bruno Orthodontics
08.2020 - Current
- Maintain detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explain treatment choices to patients and helped determine best options.
- Provide exceptional customer service to create a welcoming atmosphere for patients and their families.
- Present financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Perform administrative tasks, scheduling, billing, and tracking lab cases.
- Partner with sales representative to facilitate lunch and learns.
Store Manager
Vineyard Vines
04.2016 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Victoria's Secret
01.2007 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
BBA - Sales & Business Marketing
Western Michigan University
Kalamazoo, MISkills
- HIPAA Compliance
- Strong Organization
- Office Administration
- Patient Scheduling
- Insurance Verification
- Customer Service
- Attention to Detail
- Multitasking ability
- Organizational Skills
- Verbal and written communication
Timeline
New Patient Coordinator
Bruno Orthodontics
08.2020 - Current
Store Manager
Vineyard Vines
04.2016 - 08.2020
Store Manager
Victoria's Secret
01.2007 - 10.2015
BBA - Sales & Business Marketing
Western Michigan University