Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Winegarner

Dumas,TX

Summary

Dynamic Customer Success Specialist II at AgTexas Farm Credit Services with a proven track record in enhancing customer satisfaction and retention. Skilled in CRM software and adept at problem resolution, I implemented process improvements that boosted team efficiency and fostered strong client relationships, ensuring tailored solutions and exceptional service experiences.

Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.

Overview

22
22
years of professional experience

Work History

Customer Success Specialist II

AgTexas Farm Credit Services
05.2020 - Current
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
  • Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
  • Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.
  • Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
  • Boosted customer retention rates through proactive communication and building strong relationships.
  • Promoted a positive brand image by consistently delivering exceptional customer service experiences.
  • Improved response times by streamlining support processes and prioritizing urgent requests.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Created product training plans centered on customer success and satisfaction.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.

Deputy Clerk

Moore County Clerk
06.2019 - 05.2020
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
  • Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
  • Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
  • Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
  • Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Compiled and analyzed data to produce reports.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Phlebotomist

Moore County Hospital District
08.2003 - 04.2008
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Provided guidance and support to laboratory personnel.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Participated in quality assurance and competency assessment initiatives.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Reviewed and processed requisitions for laboratory tests.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.

Education

Dumas High School
Dumas, TX

No Degree -

Amarillo College
Amarillo, TX

Skills

  • Feedback collection
  • Sales support
  • Customer segmentation
  • CRM software
  • Professional telephone demeanor
  • Data collection
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Account updating
  • Customer relations
  • Office equipment proficiency

Timeline

Customer Success Specialist II

AgTexas Farm Credit Services
05.2020 - Current

Deputy Clerk

Moore County Clerk
06.2019 - 05.2020

Phlebotomist

Moore County Hospital District
08.2003 - 04.2008

Dumas High School

No Degree -

Amarillo College

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Jennifer Winegarner