Jennifer Wingfield
Event /Plans Manager
Clarksville,TN
Summary
Communication and Event Planning Professional with many years of experience working as a Managing Communication Director, Instructor, Senior Medical Technician, Lead Social Media Coordinator, Victim Advocate/ Sexual Harassment/ Assault Response and Prevention Coordinator, Human Resource Assistant. Fifteen years of prior military experience as a Senior Human Resource Manager and Advisor & Marketing/ Promo Lead. Highly skilled in a variety of Communications, Marketing, Hospitality, Client/ Customer Service. Excellent leadership skills with a team-building mindset. Outstanding organizational, interpersonal, supervisory, planning, directing, coordinating and communication skills. Displays a reputation for building and retaining highly motivated teams and development of innovative solutions.
Overview
6
6
years of professional experience
52
52
years of post-secondary education
Work History
Vice President, Student Advisor
Govs Programming Council GPC, Austin Peay State University
Clarksville, Tennessee
09.2018 - 01.2021
- Collaborated with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions
- Created and utilized questionnaires that were administered to students
- Proposed, planned, and delivered a social media campaign to meet the client's needs
- Applied theory and production skills including video, audio and photography to deliver a social media campaign for the client
- Provided communications products and services to the Communication department through social media sites such as Facebook, Instagram, and Twitter
- Compiled, analyzed, and presented data to the department throughout the campaign
- Responsible for leading research, strategy, and implementation of emerging forms of digital media and paid social media inclusion
- Promotes and coordinate promotional and ceremonial events, public activities to ensure broad exposure of the events
Marketing Director & Senior Medical Technician
United States Army
Fort Campbell, Kentucky
10.2016 - 09.2018
- Collaborated with Communications Director to understand communication needs of United States Army Medical Command
- Proposed and implemented marketing strategies and tracked effectiveness of marketing activities through social and online media, print media, and other multimedia
- Controlled and monitored assigned social media platforms; updated platforms every 48 hours to ensure accuracy of information
- Supervised and assisted nurses, surgeons, physician's assistants, paramedics, and other health care specialist in both outpatient and inpatient care
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
Site Coordinator & Lead Communications Specialist
United States Army Command
Clarksville, United States
09.2018 - 01.2020
- Demonstrated competency proficiency combined with meeting specific marketing and recruitment requirements, customer service goals and metrics daily
- Maintained coordination with training teams to promote program acceptance and participation
- Analyzed social media content to determine the information that draws and engages the public for the purpose of providing the information the public is seeking
- Developed marketing plans that lead to increasing the overall awareness of employment opportunities
- Competent in customer satisfaction feedback, revenue generate, upselling, cross-selling, first-call resolution, communication, good judgment, and customer focus
- Demonstrated a high-level of accountability and engagement by identifying areas of opportunity to improve the customer experience and driving recommendations/solutions that improve every interaction
- Assisted in the development of budgets for the department
- Ensured technology enhances department collaboration and efficiency
- Displayed an ability to tactfully acknowledge service failures and identify service recovery options in order to maintain customer loyalty
- Trained leadership with techniques and shared best practices to engage a larger share of audience more effectively on sites including Twitter, Facebook, YouTube, Instagram, Pinterest, etc
Leadership Instructor
United States Army Command
Schofield Barracks, Hawaii
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Provided clear, informative lectures on leadership to classes of 16 students.
- Met needs of different students by adapting teaching materials and methods.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Resolved problems, improved operations and provided exceptional service.
Human Resource Assistant
United States Army Command
Schofield Barracks, Hawaii
- Creative and engaging writer able to adhere to project's guidelines for tone/voice and in keeping within social media platform restrictions
- Ability and desire to stay on cutting edge of organization's practices, including frequent review of relevant blogs, websites through leader social media streams, etc
- Proficiency with Microsoft Professional Office Suite, text editing and basic data manipulation
- Demonstrated proficiency in an array of creative tools to create video, image and text-based content
- Created Video content highlighting various job responsibilities and inside looks at our processing stations
- Developed individualized development plans for Service Members and identified training and certification opportunities to fill gaps in skills
- For those service members with skills gaps, identified and recommended training, certification, and/or apprenticeship or internship opportunities for the service member while still on active duty
- Composed a variety of standard and/or specialized correspondence, reports, documents, applications, forms, violations, memos, and/or other applicable materials
- Researched and assembled clinical progress notes for program assignments
Education
Bachelor of Science - Communication Communication Arts, Public Relations and, Event Planning
Austin Peay State University
Skills
Talent management
Staff education and training
Teaching
Conflict management
G-Suite
Effective planning
Timeline
Vice President, Student Advisor
Govs Programming Council GPC, Austin Peay State University
09.2018 - 01.2021
Site Coordinator & Lead Communications Specialist
United States Army Command
09.2018 - 01.2020
Marketing Director & Senior Medical Technician
United States Army
10.2016 - 09.2018
Leadership Instructor
United States Army Command
Human Resource Assistant
United States Army Command
Bachelor of Science - Communication Communication Arts, Public Relations and, Event Planning
Austin Peay State University