Jennifer Winick
Prior Lake,MN
Summary
Data-driven professional with strong SQL, technical, and business system acumen providing insight, performing data analysis, and recognizing key areas to assist in root cause identification. Setting standards and best practices to provide exceptional data integrity, quality, and continuous business process improvement.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
REVENUE OPERATIONS SYSTEMS SPECIALIST
Chainalysis Inc
06.2022 - 10.2023
- Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures: Salesloft, Sales Navigator, Gong, Spekit.
- Managed vendor relationships effectively, negotiating contracts and saving nearly 30% in year-over-year contract spend.
- Led functional UAT/QA efforts for GTM teams; creating scripts for comprehensive testing for all revenue JIRA tickets in sprint releases.
- Monitoring service delivery with system audits to ensure optimal support conditions were maintained.
- Streamlined system processes and workflows for enhanced performance and user satisfaction and increasing utilization by 22%
- Implemented system upgrades to maintain optimal performance levels and accommodate business growth.
- Collaborated with revenue operations stakeholders and cross-functional teams to develop customized solutions for unique business needs.
- Assisted in the selection of new technology tools, ensuring alignment with organization objectives and budget.
- Improved system efficiency by collaborating with Business Technology teams to optimize hardware and software configurations.
DATA INTEGRITY, TEAM LEAD
SAP Concur
03.2015 - 06.2022
- Developed SLAs and comprehensive documentation for all data-related processes, ensuring consistency across teams.
- Provided expert guidance during merger activities, ensuring seamless integration of disparate datasets into a unified platform.
- Enhanced data accuracy by implementing new validation processes and procedures.
- Resolved data discrepancies through diligent research and cross-referencing of multiple sources.
- Improved interdepartmental communication by establishing clear protocols for data sharing and access.
- Identified areas for improvement in existing workflows, leading to reduced errors and faster turnaround times.
- Spearheaded initiatives to automate repetitive tasks, increasing productivity while minimizing human error.
- Mitigated risks associated with poor-quality data through meticulous monitoring and swift resolution efforts.
- Increased stakeholder confidence in reports by maintaining high levels of accuracy in all published analyses.
- Cooperated fully with product owners and enterprise architects to understand requirements; mapping data between source systems.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
SALES OPERATIONS CRM ADMINISTRATOR
Capstone Publishers
10.2013 - 03.2015
- Collaborated with cross-functional teams to implement CRM customizations, resulting in enhanced user experience and productivity.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Delivered end-user training on CRM functionalities, increasing employee adoption rates and maximizing software ROI.
- Resolved technical issues promptly through effective troubleshooting, maintaining optimal system performance at all times.
- Managed regular backups of critical CRM data, safeguarding against data loss or corruption events.
- Contributed to successful project implementations by participating in requirement gathering sessions, designing solutions, and coordinating development efforts with stakeholders and consultants.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
GLOBAL REVENUE OPERATIONS SPECIALIST
Concur Technologies, Inc.
01.2013 - 10.2013
- Provided expert guidance on complex contracting issues to support informed decision-making across the organization.
- Collaborated with cross-functional teams for seamless deal structuring and negotiation.
- Conducted comprehensive due diligence to minimize risk exposure during deal negotiations.
- Assisted in the development of sales proposals, addressing client concerns and requirements effectively.
- Coordinated with legal, finance, and operations teams to ensure smooth completion of transactions.
- Successfully managed multiple high-priority deals simultaneously while maintaining strict attention to detail and deadlines.
- Provided guidance on complex contractual issues, ensuring compliance with company policies and regulations throughout negotiations process.
- Partnered with cross-functional and international teams at different levels to execute deals.
- Worked within areas of deal review process improvement, revenue system implementation, project management and quality control.
- Active participant on the cross-functional Data Quality Team.
EBUSINESS SPECIALIST II
TE Connectivity
03.2012 - 01.2013
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong stakeholder and user relationships through consistent communication and attentive service.
- Deployed automated customer support survey, streamlining manual processes and boosting overall customer feedback.
- Specialized in Oracle CPQ (BigMachines) and contributed to the successful rollout of CPQ; impacting 5 business units.
CUSTOMER EXPERIENCE SPECIALIST
Edmentum
09.2008 - 03.2012
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
MEDIA BUYER / ACCOUNT COORDINATOR
FORT GROUP INC
11.2004 - 09.2008
- Increased client ROI by strategically negotiating advertising placements across various platforms.
- Optimized traditional media ad campaigns for enhanced performance through regular monitoring and data analysis.
- Developed strong relationships with media vendors, resulting in better negotiated rates and added value for clients.
- Conducted comprehensive market research to identify new opportunities and stay ahead of industry trends.
- Analyzed campaign performance data, making informed recommendations for future strategies and budget allocation adjustments.
- Strengthened brand awareness by selecting the most appropriate media channels based on target audience demographics and preferences.
- Utilized advanced analytics tools to monitor ad performance against KPIs, adjusting strategies as needed for optimal results.
- Improved overall campaign effectiveness through ongoing testing, learning, and optimization efforts based on data-driven insights.
- Determined costs for media campaigns and delivered this information in reports to clients.
Education
Bachelor of Science in Business Management - Data Analytics
Bethel University
St. Paul, MN12.2024
Associate of Applied Science - Broadcast Journalism
Brown College
Mendota Heights, MN08.1999
Skills
- Data Cleansing
- Data Enrichment
- SQL Proficiency
- Data Mapping
- Process Data Analysis
- System Implementation
- Documentation Management
- Cross-Functional Collaboration
- Problem Solving
- Systems Analysis
- Change Management
- Vendor Management
- Analytical Thinking
- Technical Troubleshooting
- Sprint Planning
- Deliverable Tracking
- User Acceptance Testing (UAT)
- Acceptance Criteria
Certification
Automation Pro 1, Workato - 7/2023 - 7/2025 [ID: 77731232]
Timeline
REVENUE OPERATIONS SYSTEMS SPECIALIST
Chainalysis Inc
06.2022 - 10.2023
DATA INTEGRITY, TEAM LEAD
SAP Concur
03.2015 - 06.2022
SALES OPERATIONS CRM ADMINISTRATOR
Capstone Publishers
10.2013 - 03.2015
GLOBAL REVENUE OPERATIONS SPECIALIST
Concur Technologies, Inc.
01.2013 - 10.2013
EBUSINESS SPECIALIST II
TE Connectivity
03.2012 - 01.2013
CUSTOMER EXPERIENCE SPECIALIST
Edmentum
09.2008 - 03.2012
MEDIA BUYER / ACCOUNT COORDINATOR
FORT GROUP INC
11.2004 - 09.2008
Bachelor of Science in Business Management - Data Analytics
Bethel University
Associate of Applied Science - Broadcast Journalism
Brown College
Automation Pro 1, Workato - 7/2023 - 7/2025 [ID: 77731232]
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