Jennifer Winne
Westminster,CO
Summary
Currently a seasoned Purchasing Agent with a background managing customer and supplier relationships. Demonstrated strengths include strategic sourcing, communication with suppliers, and contract management. Formerly a facilities management professional with 20 years of experience at the Federal Reserve Bank of Kansas City. Specializing in vendor performance and contract management, with a strong focus on customer service and analytical skills. Successfully led projects that enhance processes, ensuring compliance and operational excellence. Achievements include significant cost reductions, strategic sourcing improvements, and streamlined purchasing operations.
Overview
28
28
years of professional experience
Work History
Purchasing Agent
Auraria Higher Education Center
Denver, CO
11.2023 - Current
- Process requests to issue purchase orders for the Auraria Higher Education Center, Community College of Denver and Metropolitan State University.
- Strong working knowledge of Colorado State procurement related laws, rules, and university procurement policies and procedures.
- Assisted in guiding staff from other departments on proper methods to procure goods and services to ensure state laws and rules were followed.
- Maintained a strong knowledge of three different procurement systems, WorkDay, Microix, and Banner, used to issue purchase orders.
- Completed internal and external research to ensure procurement rules and regulations were followed and vendor requirements were met.
- Assisted other Purchasing Agents with more complex competitive bid solicitations when needed.
Analyst Associate/ Senior Administrative Assistant
Federal Reserve Bank of Kansas City – Denver Branch
Denver, CO
11.2007 - 08.2023
- Department administrator responsible for vendor performance and oversight, managing midlevel projects, and providing analytical support to the Facilities Department of the Denver Federal Reserve Bank.
- Responsibilities included management of vendor contracts from SOW development to execution, including formal and informal RFPs, master service agreements and GPO agreements.
- Additional responsibilities included being a primary point of contact for budget development and monitoring, audit reporting, and facilities work order tracking.
- Lead contributor to the development of department processes and procedures and was the administrator for the Bank’s fleet vehicles.
- I was a purchasing card holder for 15 years with no policy violations.
- Provided exceptional on-site support and communicated with all levels of management, project coordinators, and outside vendors to ensure customer service issues, special requests, and operational requirements were resolved timely and accurately.
Senior Customer Service Representative
Federal Reserve Bank of Kansas City – Denver Branch
Denver, CO
10.2002 - 11.2007
- Independently resolved complex customer inquiries and troubleshot customer issues from financial institutions, government agencies, and private individuals in a high-volume phone center using multiple electronic access platforms.
- Acted as a liaison for customers, vendors, sales executives, and management by providing detailed customer set up instructions for check products.
- Worked closely with supervisors to address shift coverage and call volume issues.
- Assisted management to monitor and evaluate calls of other specialists to ensure that consistent information and quality customer service was provided.
Adjustment Clerk
Federal Reserve Bank of Kansas City – Denver Branch
Denver, CO
04.1997 - 10.2002
- Researched check adjustment cases and accurately functioned accounting entries for financial institutions to correct bank-processing errors.
- Demonstrated an ability to handle increasingly more complex cases within a few months and consistently maintained superior production levels.
Education
B.S.B. - Business Management
University of Phoenix
Denver, COA.A.S. - Liberal Arts
Mohawk Valley Community College
Utica, NYCustomer Service Professional – Level 1 Certificate -
Federal Reserve Bank of Kansas City
Licensed Life Insurance Producer -
State of Colorado
Skills
- 20-year veteran in facilities management responsible for vendor performance, contract management, procurement processes, and department administration
- Proven and excellent customer service skills
- Outstanding verbal and written communication skills
- Effective leadership and collaboration skills that support team environments and motivate others
- Exceptional research, analytical, and problem-solving skills
- Strong personal initiative, dependable, and performance-driven
Timeline
Purchasing Agent
Auraria Higher Education Center
11.2023 - Current
Analyst Associate/ Senior Administrative Assistant
Federal Reserve Bank of Kansas City – Denver Branch
11.2007 - 08.2023
Senior Customer Service Representative
Federal Reserve Bank of Kansas City – Denver Branch
10.2002 - 11.2007
Adjustment Clerk
Federal Reserve Bank of Kansas City – Denver Branch
04.1997 - 10.2002
B.S.B. - Business Management
University of Phoenix
A.A.S. - Liberal Arts
Mohawk Valley Community College
Customer Service Professional – Level 1 Certificate -
Federal Reserve Bank of Kansas City
Licensed Life Insurance Producer -
State of Colorado
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