Jennifer Winston
Jacksonville
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Sought out continuous professional development opportunities to further develop expertise in Management operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 25 years of experience and company-oriented mindset. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Manager in Training
Domino's Pizza
04.2015 - 12.2016
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring General Manager.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw activities of 30-person team completing deliveries and food preparation, disciplining and motivating employees to maximize performance.
- Assisted with onboarding of new employees by providing training and development resources.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Used company reports to analyze sales, gross profit and inventory activities.
Service Associate
Citigroup: Citi Cards
01.2007 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Manager in Training
Southern King Holdings
11.2005 - 12.2006
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring General Manager.
Assistant Manager
Domino's Pizza
08.2002 - 10.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Claims Representative
Blue Cross And Blue Shield
02.1998 - 12.1999
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
Education
Master of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2023
Bachelor of Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL12.2019
Associate of Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL08.2015
Skills
- Business Management and Development
- Customer Experience
- Driving Results
- Regulatory Requirements
- Account Management
- Effective Customer Communication
- Compliance Requirements
- Financial Management
- Resource Allocation
- Resolving Conflicts
References
Available upon request
Timeline
Manager in Training
Domino's Pizza
04.2015 - 12.2016
Service Associate
Citigroup: Citi Cards
01.2007 - 10.2014
Manager in Training
Southern King Holdings
11.2005 - 12.2006
Assistant Manager
Domino's Pizza
08.2002 - 10.2005
Claims Representative
Blue Cross And Blue Shield
02.1998 - 12.1999
Master of Science - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Florida State College At Jacksonville
Associate of Science - Business Administration
Florida State College At Jacksonville
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