Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER WINWARD

NEWARK,DE

Summary

Office Supervisor with 10+ years of experience assisting with and fulfilling organization staffing needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve dental offices, recruit excellent personnel, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience

Work History

Dental Office Supervisor

New Concept Dental
06.2019 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance of 22 employees to complete annual reviews, recommend advancement, or address productivity concerns.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services, as well as trained staff in this area.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.

Front Desk/ Marketing

Delaware Star Dental
04.2016 - 05.2019
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Managed patient billing processes for timely, accurate payments.
  • Creating and presenting treatment plans and financial estimates for patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Conducted communications and transactions with lawyers to facilitate workman's compensation claims.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.

Front Desk/Dental Assistant/Marketing Coordinator

Prudent Endodontics
06.2013 - 01.2016
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Audited and corrected billing and posting documents for accuracy.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by handing appropriate tools and supplies needed for procedures.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.

Home Health Aide

Interim HealthCare
04.2011 - 12.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

CNA

Neighborhood Hospice
06.2005 - 01.2011
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

Dental Assistant Program X-Ray Certified - Dental Assisting

Harris School of Business
Wilmington, DE
04.2013

Skills

  • Proposal Writing
  • Organizational Skills
  • Biweekly Payroll Processing
  • Inquiry Requests
  • Staff Training
  • Billing and Invoicing

Timeline

Dental Office Supervisor

New Concept Dental
06.2019 - Current

Front Desk/ Marketing

Delaware Star Dental
04.2016 - 05.2019

Front Desk/Dental Assistant/Marketing Coordinator

Prudent Endodontics
06.2013 - 01.2016

Home Health Aide

Interim HealthCare
04.2011 - 12.2016

CNA

Neighborhood Hospice
06.2005 - 01.2011

Dental Assistant Program X-Ray Certified - Dental Assisting

Harris School of Business

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JENNIFER WINWARD