Jennifer Witt
BRISTOL
Summary
Dynamic professional with extensive experience in customer service and employee training at Chipotle. Proven track record in enhancing team performance through effective coaching and mentoring. Skilled in cash handling and workplace safety, consistently improving operational efficiency and fostering a positive work environment. Committed to delivering exceptional service and driving team success.
Overview
8
8
years of professional experience
Work History
Crew Trainer
Chipotle
12.2022 - 04.2025
- Trained new crew members on operational procedures and customer service standards.
- Facilitated onboarding sessions to enhance team member understanding of menu offerings.
- Monitored food safety practices to ensure compliance with health regulations.
- Assisted in maintaining inventory levels through effective stock management techniques.
- Evaluated employee performance, providing constructive feedback for continuous improvement.
- Implemented best practices for efficient food preparation and service delivery.
- Fostered a positive work environment through team-building activities and open communication channels.
- Trained other employees in customer service, food safety, and performance requirements.
Delivery Driver
FedEx
10.2021 - 03.2022
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Conducted vehicle inspections and maintained safety compliance daily.
- Assisted in training new drivers on operational procedures and safety protocols.
- Utilized handheld devices for tracking deliveries and managing logistics effectively.
- Monitored inventory levels of shipping supplies, ensuring readiness for operations.
- Implemented process improvements that increased delivery efficiency and reduced delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Assistant Manager
Moes Southwestern Grill
07.2017 - 2022
- Assisted in daily operations, ensuring efficient workflow and high-quality service.
- Trained new employees on restaurant procedures and customer service best practices.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
- Addressed customer complaints, resolving issues promptly to enhance satisfaction rates.
- Analyzed operational processes, recommending adjustments for improved efficiency and productivity.
- Supported management in developing promotional strategies that increased customer engagement and sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
GED -
Tennessee High School
Bristol, TNBalladhealth CNA Program
Blountville, TNSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Decision-making
- Safe food handling
- Coaching and mentoring
- Team leadership and supervision
- Cleaning and sanitation
- Sanitation and cleaning
- POS systems
- Delegating work
- Role modeling
- Product knowledge
- Opening and closing procedures
- Work Planning and Prioritization
- Policies and procedures
- Dress code enforcement
Timeline
Crew Trainer
Chipotle
12.2022 - 04.2025
Delivery Driver
FedEx
10.2021 - 03.2022
Assistant Manager
Moes Southwestern Grill
07.2017 - 2022
GED -
Tennessee High School
Balladhealth CNA Program