Jennifer Wold
Wausau,WI
Summary
Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over five years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.
I am a dependable, hard-working individual. I take pride in any job I do and I learn quickly.
Overview
10
10
years of professional experience
Work History
Executive Housekeeper
Wausau Hotel Group
10.2018 - 11.2023
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Streamlined weekly cleaning schedule for 25 plus employees.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Interior Painter
Owner
06.2013 - 08.2017
- Used brushes, and paint rollers to paint surfaces.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Met with clients to discuss color and finish options and other design details.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
Education
No Degree - General
UWMC
Wausau.Skills
- Maintenance Scheduling
- Inventory Control
- Recruiting and Interviewing
- Time Management Expert
- Chemical Handling
- Quality Assurance
- Staff Scheduling
- Organized Leadership
- Cost Control
- Staff Management
- Policy Enforcement
- Task delegation
- Interpersonal skills
- Housekeeping knowledge
- Scheduling expertise
- Laundry operations
- Customer service orientation
- Adaptability and flexibility
- Vendor management
- Performance evaluation
- Conflict resolution
- Time management
- Waste management
- Organizational skills
- Computer literacy
- Eco-friendly practices
- Problem-solving abilities
- Attention to detail
- Supply Stocking
- Stain Removal
- Safe Chemical Handling
- Supply Restocking
- Customer Service
- Guest Service and Support
- Deep Cleaning Protocols
- Staff Training
- Hazardous Chemical Training
- Guest Request Response
- COVID-19 Safety Procedures
- Lost and Found Management
- Ordering Cleaning Supplies
- Heavy Lifting
- Cleaning Techniques
- Data Entry
Timeline
Executive Housekeeper
Wausau Hotel Group
10.2018 - 11.2023
Interior Painter
Owner
06.2013 - 08.2017
No Degree - General
UWMC