Jennifer Wolden

• Maintained updated knowledge through continuing education and advanced training.

Ensured compliance with industry-specific training requirements and certifications.

• Maintained front check out area to keep traffic flows running smoothly and efficiently.
• Maintained accurate records of customer interactions, transactions and comments.
• Participated in team meetings to discuss strategies for improving customer service processes.
• Helped customers obtain and services with poised and professional assistance.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Processed customer orders and payments accurately and promptly.
• Supervised and motivated customer service teams to maximize business performance.
• Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
• Ensured compliance with all applicable laws and regulations concerning the sale of products or services.
• Mentored junior team members and managed employee relationships.
• Greeted customers and provided assistance with inquiries.
• Created new accounts for customers by entering personal information into computer systems.
• Managed efficient front office operations serving many customers per day.
• Greeted customers promptly and responded to questions.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Offered customers carry-out service at completion of transaction.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Followed company security procedures for handling large sums of money.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Processed returns and exchanges of merchandise in accordance with store policies.

• Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
• Reconciled computer reports with manually maintained ledgers.
• Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
• Worked closely with department personnel to produce accurate and timely bills.
• Monitored loans and accounts payable to confirm payments are current.
• Processed invoices and payments in accordance with company policies and procedures.
• Worked with purchasing group to resolve purchase order matching issues.
• Interfaced and responded to inquiries to correct accounts payable discrepancies.
• Compiled, coded and submitted weekly invoices to accounting for payment.
• Collaborated with team members to manage workload and meet deadlines.
• Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
• Reviewed employee expense reports for compliance with company policy guidelines.
• Ensured proper authorization for all purchases made by the organization.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
• Assisted with month-end and year-end closings to support accounting system accuracy.
• Assisted with preparing journal entries related to accounts payable transactions.
• Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
• Entered data into accounting system to maintain accurate financial records.
• Received and recorded cash, checks and transfers.
• Maintained accounts payable files and records in an organized manner.
• Managed vendor relationships through prompt communication of payment information.
• Calculated and produced checks for utilities, taxes and other operational payments.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Handled accounts payable and receivable, including invoicing and payment processing.
• Prepared checks for payment of vendor invoices on a timely basis.
• Worked with cross-functional teams to achieve goals.

• Processed credit card payments and gave counter slips to customers for signatures.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Kept customer and food preparation areas clean and well-organized.
• Replenished condiments, napkins, utensils and other necessary items during shifts.
• Inspected orders to make sure they were accurate before handing them to customers.
• Greeted customers promptly and responded to questions.
• Verified orders and bagged items for easy transport.
• Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
• Completed opening, closing and shift change tasks by following company guidelines.
• Organized order taking station to ensure efficient workflow.
• Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
• Answered phone calls to assist customers with questions and orders.
• Maintained cleanliness of work area throughout shift.

• Greeted customers, responded to inquiries and provided information on products.
• Organized the store shelves, displays and inventory area for maximum visibility.
• Cleaned shelves, counters, walls and windows regularly to maintain an orderly environment.
• Supported other departments within the store such as helping out with returns or assisting customers with locating items not found on the shelf.
• Performed regular price checks on merchandise to ensure accuracy of pricing labels.
• Cleaned shelves, counters and tables to maintain organized store.
• Ticketed, arranged and displayed merchandise to promote sales.
• Restocked merchandise as needed throughout the day.
• Organized store by returning merchandise to proper areas and restocked displays.
• Processed payments using cash registers and credit card terminals.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Followed safety procedures when handling hot foods or operating equipment.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Performed regular cleaning duties such as sweeping floors and wiping down counters or tables.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Maintained cleanliness of work area by sanitizing countertops, washing dishes, and disposing of trash.
• Greeted customers and took orders in a friendly and efficient manner.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Assisted in training new Drive-Thru Attendants when necessary.
• Provided assistance in kitchen during peak hours as needed.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Ensured compliance with local health department regulations at all times.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Adhered to health regulations regarding proper storage temperatures for all food products.
• Maintained safe food handling practices to prevent germ spread.
• Operated cash register to accept payment from customers.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.