Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Wolfe

Hubert,NC

Summary

Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 5+ years of related experience conducting classroom and virtual training sessions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Sr Trainer

Concentrix
02.2022 - Current
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Oversaw day-to-day functions of training department.
  • Evaluated training needs to improve training quality.
  • Provided virtual training and online presentations.
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Recruited, trained and mentored new instructors.
  • Lead special seminars for different types of employees.
  • Partnered with instructors to consistently increase annual graduation rate.

Team Leader

Concentrix
06.2019 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Service Representative

Concentrix
09.2000 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Jacksonville High School
Jacksonville, NC
06.1993

Skills

  • Cross-Cultural Communications
  • Crystal Reports
  • Building Materials
  • Prepare Materials
  • Administering Tests
  • Providing Feedback
  • Maintaining Clean Work Areas
  • Customer Needs Assessments
  • Orientation Procedures
  • Online Training
  • Employee Performance Reviews
  • Training Manuals and Materials
  • Mentoring

Timeline

Sr Trainer

Concentrix
02.2022 - Current

Team Leader

Concentrix
06.2019 - Current

Customer Service Representative

Concentrix
09.2000 - Current

High School Diploma -

Jacksonville High School

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Jennifer Wolfe