Jennifer Wolfe
Bridgeport,AL
Summary
Detail-oriented medical office assistant with experience in patient intake, electronic medical records, and ICD 10 coding. Adept at time management and providing exceptional customer service, ensuring streamlined office operations and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Private Caregiver
Randy Johnson
Bridgeport AL
01.2024 - 02.2026
- Provided personalized care and support to individuals with varying needs
- Assisted clients with daily living activities, ensuring comfort and safety
- Developed tailored care plans based on individual preferences and health requirements
- Monitored client health status, reporting changes to healthcare professionals promptly
- Maintained clean, safe, and well-organized patient environment.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Medical Office Assistant
Chattanooga Heart Institute
Chattanooga, TN
12.2021 - 01.2024
- Use of ICD 10 codes to order ZIO Heart Monitors
- Placing ZIO monitors on Patients
- Excel Spreadsheet for tracking of ZIO Monitors
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted in maintaining electronic medical records, ensuring accuracy and compliance with regulations.
- Processed patient intake forms and verified insurance information to streamline billing procedures.
- Collaborated with healthcare providers to ensure timely communication of patient care updates.
Medical Assistant
Associates of Foot and Ankle Care
East Ridge TN
04.2021 - 12.2021
- Implemented electronic health record systems to streamline patient information management and accessibility.
- Conducted quality assurance checks on equipment to maintain operational integrity and safety compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with 5 minor surgeries, preparing the operating room and sterilizing instruments per guidelines
- Use of X-ray Machine
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Certified Nursing Assistant
Life Care Companies LLC
Chattanooga, TN
05.2011 - 05.2021
- Provided direct patient care to 10 patients each day
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Assisted in mobility and rehabilitation exercises, enhancing patient recovery and independence.
- Maintained cleanliness and safety within patient environments, adhering to infection control protocols.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Education
Associate of Science - Hospitality Administration And Management
University of Phoenix
Tempe, AZ05-2013
High School Diploma -
Keshequa Central
Nunda, NY06-1991
Skills
- First aid and safety
- Patient care
- Documentation
- Medical Terminology
- Proficient in Microsoft
- Multitasking and organization
- Time management
- Medical office administration
- Complex Problem-solving
- ICD 10 codes
- Administrative Duties
- Customer Service Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Award for Going above Beyond
- !st Generation to achieve a College Degree
- Team leader
- Handled over 50 customer inquiries on a daily basis.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Recognized by customers and Medical Assistant for expedient and effective service.
Languages
English
Native or Bilingual
Timeline
Private Caregiver
Randy Johnson
01.2024 - 02.2026
Medical Office Assistant
Chattanooga Heart Institute
12.2021 - 01.2024
Medical Assistant
Associates of Foot and Ankle Care
04.2021 - 12.2021
Certified Nursing Assistant
Life Care Companies LLC
05.2011 - 05.2021
Associate of Science - Hospitality Administration And Management
University of Phoenix
High School Diploma -
Keshequa Central