JENNIFER WOLFF
Natalia
Summary
To obtain a position that will utilize and challenge my abilities in a growing company and allow for advancement. Proficient in Data Entry, Microsoft Outlook, Excel, and Word.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Special Education Paraprofessional
Natalia Independent School District
12.2024 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefitted all students involved.
- Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
- Observed students' performance and recorded relevant data to assess progress.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Promoted good study habits and student independence to improve quality of student outcomes.
Client Service Representative
SPR
01.2023 - 10.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Terminal Manager
Tuttle & Tuttle Trucking
11.2017 - 04.2019
- Managed over 100+ employees, i.e., Human Resources, Dispatchers, Mechanics, and Drivers
- Met with potential customers for new job opportunities
- Responsible for reviewing applications and conducting interviews
- Responsible for recruiting new employees
- Coordinate and meet daily with customers to handle service needs and requests
- Create weekly schedules for all employees
- Manage terminal distribution duties
- Responsible for scheduling trucking deliveries for several customers
- Responsible for completing monthly compliance reports
- Trained employees to meet customer requirements
- Managed daily data entry for billing
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Collaborated with transportation partners to develop efficient routing plans that maximized capacity while minimizing transit times.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Monitored employee performance and productivity.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Terminal Manager
Vista Proppants and Logistics
01.2015 - 11.2017
- Managed over 100+ employees, i.e., Dispatchers and Drivers
- Managed multiple terminals over Texas and New Mexico
- Meet with potential customers for new job opportunities
- Responsible for reviewing applications and conducting interviews
- Assisted with recruiting new employees
- Coordinate and meet daily with customers to handle service needs and requests
- Create weekly schedules for all employees
- Manage terminal distribution duties
- Responsible for scheduling trucking deliveries for several customers
- Responsible for completing monthly compliance reports
- Trained employees to meet customer requirements
- Managed daily data entry for billing
- Fielded customer complaints and comments and rectified issues.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Coordinated with cross-functional teams for seamless execution of projects and tasks within the terminal environment.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Generated profit and loss statements and financial overviews of store.
- Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
- Facilitated change management processes during organizational restructures or strategic shifts in business direction without compromising operational excellence.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Spearheaded initiatives to improve terminal security measures, protecting both personnel and assets from potential threats or incidents.
- Managed complex terminal projects from inception to completion, ensuring timely delivery and stakeholder satisfaction throughout the process.
- Facilitated intra-departmental functions and store operations according to corporate business plan.
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Integrated warehouse operations with existing and new business processes.
- Reviewed established business practices and improved processes to reduce expenses.
- Developed and maintained knowledgeable and productive team of employees.
- Promoted brand at industry events and through ongoing networking efforts.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Collaborated with transportation partners to develop efficient routing plans that maximized capacity while minimizing transit times.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Monitored employee performance and productivity.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Dispatcher
Vista Proppants and Logistics
11.2014 - 01.2015
- Dispatch trucks according to customer schedules
- Maintained daily communication with customers regarding scheduled deliveries
- Responsible for verifying drivers certificates to meet customer requirements
- Responsible for tracking drivers DOT hours
- Track drivers via GPS to ensure on time deliveries
- Responsible for entering data for billing
Office Manager
Main Street Medical
10.2008 - 11.2014
- Managed over 10+ employees
- Created employee schedules
- Answered incoming phone calls from patients
- Responsible for scheduling patient appointments and inputting patient information into system
- Verified patients medical insurance
- Processed referrals for patients to see specialists
- Maintained doctor contracts with insurance companies
- Assisted with taking patient vitals and inputting into electronic medical records
- Assisted Doctors with minor surgical procedures
- Responsible for billing patients and insurance companies
- Managed co-pays and deductibles
- Processed and appealed insurance claims
- Order office supplies for front and back office
Education
High School -
Natalia High School
01.1998
Skills
- Data entry
- Customer relations
- Computer proficiency
- Client relations
- Scheduling
- Appointment scheduling
- Administrative support
- Customer service
- Team leadership
- Time management
Timeline
Special Education Paraprofessional
Natalia Independent School District
12.2024 - Current
Client Service Representative
SPR
01.2023 - 10.2024
Terminal Manager
Tuttle & Tuttle Trucking
11.2017 - 04.2019
Terminal Manager
Vista Proppants and Logistics
01.2015 - 11.2017
Dispatcher
Vista Proppants and Logistics
11.2014 - 01.2015
Office Manager
Main Street Medical
10.2008 - 11.2014
High School -
Natalia High School
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